Reviews

We've used Hadeed for 20 years so when we had a kitchen sink overflow, they were my first call. Our rugs were covered with black bio slime including black footprints from the cleanup. All our rugs were picked up 9 am the next day and fully restored. The best part is that their cheerful crew lay the rugs and pads back down so quickly and expertly. Excellent customer service, show up on time, and are easy to deal with. They always call with an estimate and a photo of the rug before they treat it. I recommend having them cut real rug pads - walking on our rugs feels better and they don't slip around. On other occasions, we've had repairs or disinfecting from dog accidents both for area rugs and Ruggables. This time it was covered by homeowner insurance but we have paid all the other times. This is a local business and they really know their business. Highly recommend.

Have used Hadeed to clean and repair nice rugs for over 20 years and always do a great job. And their delivery team is so kind and amazing too! Thank you Hadeed!

The staff at Hadeed - at store front and Jessica at laundry a were helpful, efficient, and prompt. They did a beautiful job reviving a dusty Polish kilim from the 1960’s.

Excellent work! I bought a sight unseen, 11' x 9' Tabriz wool & silk area rug at auction. It was filthy, UV damaged, and had frayed fringe. I thought I'd bought a lemon. Hadeed thoroughly cleaned it and repaired the fringe. They shaved 1mm-2mm off the entire carpet to remove the damaged UV surface. What I got back looked like a brand-new carpet straight from the original weaver. I highly recommend Hadeed and will be a returning customer for years to come.

Hadeed cleaned several of my Oriental rugs. They repaired as well and did I an excellent job. Very easy to deal with and professional.

Did a beautiful job on my carpets, they look new! Service was great and the guys who picked up and dropped off couldn’t have been nicer.

PU, cleaning, repair, and drop off was seamless. Repair fringe and cleaning was superb. Looks like a new rug. Very impressive service.

I have cleaned, dyed, resized, and you name it room sized wool, silk handmade loomed rugs as well as my favorite outdoor synthetic rug with Hadeed. They provided pictures of their work, ask detailed questions, and provided straight forward pricing based on the size and type of rugs. They have excellent customer service from the people who pick up and drop off the rugs, to the people who answer the phone and respond to emails. As a result, they are my first choice in rug cleaning. I have an update to my review. I unfurled one of my very large rugs nearly a year after it had been cleaned. I contacted Hadeed Carpet Cleaning just to let them know that it did not include the rug pad I initially purchased. I was just letting them know for quality control purposes, as I certainly waited far too long to complain about this error. They contacted me immediately and just as quickly offered to remedy the situation. In less than 72 hours there were two professionals at my door with a pad, which they expertly installed. I am beyond happy with this level of customer services. My five stars stands. It’s how they addressed this issue that was just remarkable. Thank you to the two men who braved the ice to come to my home and to the gentleman I spoke with on the phone who resolved this situation. Just a great family owned business!

Simply THE BEST!

Called them and they were responsive and timely. Great interactions and the final product was better than expected.

I had a very large oriental rug cleaned and cut into 2 smaller rugs. They did a great job.

We could not have anticipated how well the cleaning of our rugs were by Hadeed. The team members were professional, thorough and very informative through the whole process.

Good efficient process from Persian carpet pickup to delivery.

We were very happy with cleaning of our rug. The customer service was excellent.

Had our rugs picked up. They arrived on time, were efficient, respectful of property, informative. The staff I spoke with on the phone were very helpful.

Hadeed was recommended by friends, so we took several vintage Persian carpets to them to be washed. We were very impressed by the recommendations made by the associate at the Alexandria store. He offered to deliver them back to us saving us a trip. The rugs were washed and ready to be returned in a week. And they are so much brighter. We are so pleased that we sent 2 more vintage carpets to be washed. Thank you Hadeed, for outstanding service!

Hadeed did a great job, even cleaning our rug with only a few days before Christmas! They were absolutely on time for pick up & delivery, were professional and efficient! Highly recommend!

Very professional throughout the entire process. Prompt pickup and delivery. Very pleased.

Had a large 45 year old silk carpet that lived in a garage for several years. Restored to near new status. Great service and price!

A very good experience with all staff people. More than cleaning: sanityzing, disinfecting and serging one rug edge plus 2 pads

Had my Oriental Rug cleaned. I used them very year at least six time

I'm happy with them.

This was our first time using Hadeed to clean my Persian rug, and they exceeded expectations! The young men who came to pick up and deliver the rug after cleaning were super nice and helpful. They even helped us move and re-lay a rug we had temporarily laid where the cleaned rug was going. Highly recommend Hadeed.

The staff service was all fine from promptly quoting a price, to pick up and delivery in the the scheduled windows. Personable delivery guy Nick. The large 8.5 x 12.5 rug was very dirty- dust would rise if you rubbed your hand on it, had matted pile, and impressions from a bed for 6 years. Looks rejuvenated, like new now.

This wool rug was in terrible condition and I even wondered if it could be used. Hadeed did an exceptional job on cleaning it. They shared options for repairs. I am very pleased. Also the staff that comes to pick up and deliver the rug are so professional and able. The whole process is worth it. This my second time using them. They have a great service company.

Excellent attention and timely pick up and delivery.

Amazing professionalism and really fantastic job making my area rug look brand new. They were so easy to work with on scheduling a pickup and drop off which helped simplify the process for me. So happy I got my large area rug back clean and in time for the holiday season. Highly recommend!

Hadeed cleaned,as well as, put on new fringe for a small oriental carpet. I've had for years. She looks brand new!! Thank you Hadeed.

Hadeed recently cleaned 3 oriental and 1 contemporary rugs for us and did an excellent job at a fair price. Arranging pickups and deliveries was very easy -- they provided an estimated time window, then called 10-20 minutes before arrival. The team that removes and reinstalls the rugs were efficient and courteous. Would not hesitate to use Hadeed again.

I am a returning customer and will continue to be. I am overwhelmed with the quality of the craftsmanship and service. i had purchased the two area rugs in Marmaris Turkey 25 years ago. Over the years one of them sustained some damage and lost some of the decorative tassels. Hadeed Carpets completely restored the rug and hand stitched the the decorative ends and it looks like the day i bought it. Thank you Hadeed Carpets for the excellent customer service and quality craftsmanship! i will continue to use Hadeed for all my area rugs and will highly recommend.

We are so excited about the cleaning job you did and want to thank you for our 20+ year old dirty matted down mid eastern area rugs. literally look like new !

We had a terrific experience with Hadeed Carpet Cleaning! We dropped off our rugs at the Alexandria location after a bad experience with another rug cleaner in the area. Hadeed made our rugs look brand new. Very polite and knowledgeable staff. You might find cheaper cleaners, but you won’t find better!

Our 10x12 rug was cleaned and it looks beautiful and feels wonderful. The crew came and moved the furniture, removed the rug, and replaced the furniture. One week later, the crew did the reverse. The team was professional and efficient. So glad we did this and happy with the results!

The service was amazing pick up in MD and delivered to VA. They restored rugs that were moth eaten and very worn to beautiful rugs I am proud to have in my home. Everyone was very knowledgeable, professional and kind. Highly recommend Hadeed.

Everyone I dealt with was so professional! I highly recommend Hadeed.

First-rate company! Excellent service from pickup to cleaning and return. I highly recommend Hadeed.

Hadeed has cleaned and/or repaired rugs for family for many years. They always do a great job and provide friendly service. I highly recommend them.

Outstanding experience with Hadeed! Expertly cleaned, prompt and courteous pick-up and delivery. We couldn't be happier, highly recommend!

The place, the job and the gentleman. All of them are class A 100 times. Thank you very much!!!!!

Been using them for years; excellent service and constant communication; took our pet stained rug and made it new again!!

My rug literally looks better than when I first bought it after Hadeed cleaned it.

Incredible service! Work ethic off the charts. Humans answer the phone and are helpful and knowledgeable. The crew on site was top-notch and a pleasure to have in our home. Great value. Cost is equal to other companies, yet service is first-rate. Will definitely use them again.

Superior work by the best company to care for your oriental rugs.

Hadeed Carpet Cleaning continues to provide great customer service and top notch rug cleaning! I’ve had several rugs cleaned by Hadeed and they are truly amazing.

Excellent carpet cleaning service, a great company have used them for years!

Third time I have used Hadeed. Professional team from start to finish. Work is exceptional.

Everyone is super nice! Price is fair and their work is really good!

The rug came back nice and clean!!!! Like new!! I like the idea that they pick up and put the rug back in its place! Will use this service in the future. Very Satisfied!!!!!

I am very pleased with the results of getting my rug cleaned. The manager at your office on Wisconsin Avenue is master of customer service. He walked through everything that would take place during the cleaning process. I didn’t ask him about it, he made it his business to inform me of everything. I will be back when I need my rug cleaned again.

Excellent service, from my first phone call to Hadeed Carpet, through the rugs pickup, the cleaning and repair process, and the delivery of the cleaned rugs.

The team was kind and helpful in making sure everything was taken care of. They communicated well throughout the process so there were no surprises. The pair who picked up and dropped off were excellent and’s got everything situated perfectly. And my rugs look beautiful! I had five rugs cleaned and each was pretty dirty due to my dog loving all of them. They came back looking like new.

I was moving. Hadeed picked up my carpet from my apartment, cleaned it and repaired the edges, which were deteriorating. Then they delivered it and arranged it in my new condo within days. It looks like new! I couldn’t be more pleased with their services.

The Hadeed team was great to work with. They kept us updated on the progress and our rugs looked like new when they were returned. The pickup and drop off team was very friendly and helpful. Highly recommend using Hadeed.

I love the amount of communication Hadeed provides. No surprises with these folks. Very friendly and very professional staff.

The pick up and delivery guys; Elmer & Alvavo(?) were really very nice people. So, helpful and pleasant. I thought all the Hadeed staff were very professional and helpful.

This is the second time I have had Hadeed clean area rugs. Once again the pickup and delivery staff was outstanding and the results were perfect.

A very old rug now looks brand new. Great job.

I have come to expect excellent service, quality products and great results from Hadeed. They have never disappointed. They've cleaned multiple rugs and prepared them for long-term storage; they've repaired damage expertly; and they've picked up and delivered with a crew of friendly, capable employees. When I had a question, they've responded immediately. Their costs are transparent and reasonable.

I have been using g Hadeed carpet care for 30+years. I have found their carpet cleaning, repair and restoration outstanding. Their customer service is second to none. I unconditionally recommend Hadeed without reserve.

Hadeed did a wonderful job cleaning my two rugs and delivered them to me in a timely fashion. Very friendly and accommodating personnel.

We just had two rugs cleaned, one a silk in need of significant repair. They did just an outstanding job, top notch. Easy to deal with, no surprises, and have already scheduled additional work. Thank you!

Timely pick up and delivery- accommodating staff . Second time using Hadeed- 9x12 Oriental rug. Will not hesitate to use again .

Had two rugs cleaned. Picked up on time and delivered on time. Both were handled and cleaned perfectly. Would not go anywhere else. We are repeat customers.

The 4 cleaned carpets look great and the new non-slip pads are terrific and safe. A great job!

True professionals from top down. Easy and clear communication. They set appointments for pick up and drop off, were precise with pricing and options for services, and kept me informed all the way. My rug looks great and all doors and stains are gone. There is no perfumy detergent smell, either.

Excellent rug cleaning and they did an amazing job on my fringe which they did by hand.

Hadeed carpet cleaning were able to clean a rug when other's said no since it was an extremely unique rug. They did an outstanding job. Really glad someone referred me to their company.

Fair prices, quality and quick service. Not need to go anywhere else.

The rug cleaning job was fantastic and the personal delivery service outstanding. Eric and Shai were polite, courteous and helpful -- so refreshing!

I have lived with Persian carpets my entire life and am a knowledgeable amateur. We have had several very large Persian rugs cleaned and serviced by Mr. Hadeed's company and have always been completely satisfied, starting from the first call to ask for help, to the pickup crew, to the regular updates from the office staff, the excellence of the cleaning and restoration staff, and then to the return and placement. Call them with confidence.

Superb service, flawless work and reasonable price!

Everything about this transaction was great. The service was helpful, the rug cleaning was fast and thorough, and the price was right. Couldn't have asked for a better encounter!

The pick up and delivery guys; Elmer & Alvavo were very efficient, courteous and effective! I don't recall the lady's name who contacted me about suggested repairs but she was also very professional. I appreciated Jeff Grimer's contact and follow up very much! My next door neighbor expressed appreciation with her contacts and service from Hadeeds to us.

From the moment that I called to inquire about having my rugs cleaned to the pick up and then return, I was treated with respect and friendliness. The rugs that came back were like new. In fact they looked so good, I sent a second set. Silk rugs, wool rugs and even a few Navajo hand woven rugs came back looking great. Thank you Hadeed, I will use you again!

My 20 year old rugs don't see high traffic, but are exposed to consistant use. Hadeed delivered what they promised,and my rugs came back like new.

Excellent job, great communication, reasonable price. I’ve had two small Persian rugs for decades and I’ve never had them professionally cleaned. They look great now, visibly brighter, a joy to look at. Thank you!

Hadeed is the best for carpet cleaning!

I really love your company. Your employees came on time to get my carpet and returned on time after it was cleaned. Initially the receptionist was through and friendly as she took my request via phone. You all do excellent work. I'm truly satisfied. When reading your request for this review I see that you also do in-home rug cleaning as well. This will probably be my next project...Thank You. Sincerely,
J S. Harris

Great customer service and accurate information on repairs.

Classic and no one does it better.

The repair and cleaning was outstanding. Great company!

I had this carpet sitting up in my attic for 20 years. It stunk from previous cats and had edges torn. When I got it back , it had a,"new clean " smell to it and the edges were fixed like new. This is the second carpet they cleaned for me and there will be more coming.

Hadeed always does a good job cleaning my persian rugs. They have repaired damage and make our rugs look like new!! A convenient pickup and drop ff service is much appreciated. Thanks!

I have had all my oriental rugs(12) cleaned and one repair recently. All were handled extremely well with outstanding results. The pickup/delivery crew could not have been nicer or more professional. I will only use Hadeed and I very highly recommend them.

Great work again by Abbas and the entire Hadeed team. Thank you again Team!

This was my first time using Hadeed-Mercer. I chose to drop off and pick up and the staff was outstanding discussing my options and guiding me through the process. My rugs are cleaner than ever, and they cut custom padding to put under the rugs while I waited.

Wonderful service and very professional.

Phenomenal service. Jessica was friendly and professional. She explained all the steps & processes for an oriental rug appraisal. We used Hadeed before and that experience was first rate too. Will continue to be loyal customers.

My Oriental rug was picked up from my house, cleaned in the Hadeed plant, and then delivered to my new residence at my condo. The carpet looks clean, smells good, and the colors are brighter. This is the second time I've used Hadeed. The third time I've used Hadeed is right now; they are cleaning another rug that they carried out when they delivered the Oriental one. The employees are all been pleasant and attentive and accommodating. Couldn't be better!

Staff is so helpful! They helped me get products with great recommendations.

Skeptical but reluctant to trash an expensive rug. Around 25 years ago we splurged on an expensive oriental rug which we placed in our seldom used dining room. After the damage was already done we discovered that our French Bulldog had been using the legs of our dining room table as a fire hydrant. Our beautiful rug was badly discolored not to mention the smell. When on the verge of discarding the rug we saw the Hadeed ads and decided to inquire. My wife spoke with Jessica and learned that for a small fee the rug would be collected and assess for whether it could be repaired. We were surprised when Jessica advised that it could be repaired. But we remained somewhat skeptical. Our skeptism disappeared when the restored rug was delivered. It looks like new! For a quarter of our initial investment we have a besutiful new rug. And throughout everyone from Hadeed was responsive and professional. Could not be more pleased!

I can not tell you how thankful I am that you all treated my Orientals. With 3 cats & 1 dog, it's a challenge. But with the "pet" treatment you all applied, they come clean and the stains disappear. Thank you so much. I tell everyone about Hadeed.

What great customer service!!!

I’ve been a satisfied Hadeed customer for several decades. Hadeed’s response to a late afternoon call last week after a rug and mat became wet during a water remediation incident. They picked up both rug/pad within several hours of my call, and the rug (new pad) was cleaned and dried and ready for delivery within the week. Elmer & Rafael (the delivery guys) were superb! Not only were they able to carefully remove the rug from a room shrouded in plastic and other furniture but they took pains upon redelivery to position the rug/pad perfectly in the room. Kudos (once again) to Hadeed for their quick response and excellent service! The rug looks beautiful once again!

I have used Hadeed carpets for years now. They have always been professional and timely. The guys who pick up and drop off the rugs are always very respectful and careful. They do a wonderful job with laying the rug back down and making sure i am happy with it. The rugs always come back so soft and clean. They truly take pride in their work. There was a small hiccup when I first called about the rug, but the manager called me immediately and was very nice. He quickly solved the issue. Hadeed really does care about their customers and I am very thankful for that.

My wife and I have been customers of Hadeed for over 30 years. We had a damaged oriental rug repaired and refringed and cleaned . Wow, what a wonderful job they did on our old rug! We will never go anywhere else for our rug and carpet needs.

Excellent cleaning and restoration of my carpet that I thought would never look good as new! Great service and really nice employees! Will definitely use Hadeed again!

We have used Hadeed for decades in my family. They are always professional. They know how to clean and preserve rugs. Always courteous and works their schedule around mine. I highly recommend them to family and friends.

Great service! Rug looks brand new. Very careful and courteous.

For many years, I have been one of your customers and have enjoyed excellent service from your company. My latest experience was absolutely brilliant and over the top! I am writing to express my sincere appreciation for your delivery men, Elmer and Rafael.

Unfortunately, I experienced a serious issue on Sunday, 31 July 2022 when I discovered an attic contractor dislodged the PVC line from the AC unit which is located in the attic. As a result, substantial water damage and leaks in the attic caused the dining room ceiling to collapse. My hand-made silk oriental rug sustained a significant amount of water damage.

First thing Monday morning, 1 Aug 22, I contacted Hadeed Carpet. I was politely told that the first opportunity to pick up the carpet was the next day. Pick up time for the next day was scheduled. However, within an hour, I received a call from Elmer saying he heard about our water damage and would come to our house within an hour. What fabulous customer service!

Elmer and Rafael picked up my rug and were very professional, friendly, and thoughtful. Today they delivered the cleaned carpet and offered to roll it out and place it in the dining room. This is what I call "old fashion customer service". The kind of service I have learned to expect from Hadeed Carpet.

Elmer and Rafael are wonderful Ambassadors for Hadeed Carpet. I am so thankful that they went the extra mile to help me during this emergency. Please pass on my gratitude for them.

From my initial contact, I found Hadeed to be one of the most professional businesses I have encountered in my considerable years as a consumer of goods and services. Scheduling was easy, the men who came to my home (Elmer was in charge) were personable and efficient. I sent 3 fine orientals, one flat weave and two thick machine-made rugs for deep-cleaning. Staff contacted me, with photos, to review the condition and possible repairs. Elmer delivered all rugs, placed them as I directed and was, again, a pleasure to have in my home. My rugs look brand new — and I would not hesitate spending the money again.