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Sulaiman and Rafael were SUPER helpful in getting our rugs relaid, including helping to take apart a king size bed so the rug could be placed under it! Thanks, guys!!
Rug is beautiful! Timely service and professional service team! Cleaned our sectional as well. Have recommended to my neighbors.
Excellent cleaning on my area rugs. Thank you for job well done .
The rug needed cleaned after being home so much during the pandemic. It was cleaned beautifully. You always do a good job.
Great job on our carpet & rugs. All employees we dealt with whether on the phone or in person were very professional, cordial & responsive. We will definitely use this company again.
Our puppy had used our dining room rug as a place to go to the bathroom. The smell was so bad. Hadeed picked it up and not only did a cleaning but a pet sanitation treatment so she wouldn't be reminded that it was a place to go potty. They also stored it for a month, free of charge, so we could retrain our puppy. It came back smelling great (but not too strong of cleaning smells) and the puppy has not used it again. We are thrilled with their service.
Pickup was professional with observations about condition and treatment with est prices. Very comfortable with them both before cleaning at delivery. I knew our Turkish carpets were in capable hands. Have another rug to clean in next several months . Price was very reasonable and carpets never looked better.
Very clean rug. I also purchased a pad for it which the rug had never had. The pad helped hugely and made the rug feel very soft and comfortable.
From the pick up to repair to drop off, really exceptional service . Thank you!
The team arrived exactly on time and carefully removed the rug after moving required furniture. The cleaning job was excellent. I had dog urine in the rug and the smell is 100% gone. That extra service was worth every penny. I bought the rug pad and it makes the rug feel awesome under bare feet. I will be using their service again. Absolutely.
Excellent and Professional Service from beginning to end!
I had 5 carpets cleaned, but one came back with areas that were not cleaned. The carpet is reversible and it seems they only cleaned one side. I sent a couple of emails and they agreed to come back pick up the carpet and clean it again. They met my deadline for having the carpet back to me and it was properly cleaned. I appreciated that they stand behind their work and will make it right.
Excellent job. Carpet looks great.
Excellent job on my carpets. Will use them again definitely
I used Hadeed for years when I lived in Chevy Chase. I still send my rugs to Hadeed all the way from Rehoboth Beach because I know my rugs will be cleaned carefully and given special attention if needed. Wonderful and honest people. Outstanding service.
Thank you for the wonderful work you did on my rug!
Great service, friendly people
I want to say thank you to Sammi from Joe Hadeed's Springfield location for making my wall to wall carpets look new again! He got rid of all the cat issues and did a really nice job.
I've used Hadeeds before and I'm always happy with the results and their excellent service!
there is no one better , bar none than HADEED services .
Had an area rug, that had never been cleaned. They did an excellent job, looks like a bee rug.
Service was timely and my carpets were clean again. Good job and thanks
Great service! I have used Hadeed for several rug cleanings. Always arrive at the exact time given for pick or delivery. Courteous and friendly service. Rugs look like new, and delivered wrapped nicely and ready to roll back out onto the floors. They move furniture or whatever they have to do to enhance their service. Highly recommend them.
Service was great, rugs look wonderful and best of all I know our rugs were handled well! Very impressed with the entire process!
Definitely would recommend this business to others!
We had a great experience with Hadeed in cleaning our two oriental rugs in July. The service, pick up, drop off, and cleaning we're all very good. The only surprise was the cost of the pads that go under the rugs; be sure to ask for this total before committing, as the pads are not included in the estimate and are a bit expensive. I'd still go back to Hadeed for the next big cleaning!
Wonderful people to work with . Had carpets repaired , cleaned and packed for moving
I have used Hadeed a number of times and consistently had great service whether cleaning or repairing my oriental rugs. This time was no exception! I am so pleased with the cleaning and the pick-up and delivery service was absolutely flawless. I also very much appreciated the updates throughout the process. Thank you.
Great seevice as always, everything was as specified, all on time and superb service! We have used Hadeed since moving here 28 years ago!
Hadeed always does a wonderful job on our rugs. The women who do the weaving are magical. The thorough washing is excellent. Fun to watch both operations. Use this company. Pricey but worth it.
Nice quick job done right.
Hadeed Carpet does excellent work. People are courteous and attentive to detail. Will definitely use Hadeed again.
Always five star service
Everything was great have been using these guys for years
And never had a problem. They always do a great job.
Rugs picked up and cleaned very well.
When returned they were put down. I was very impressed with the whole process!
Good job. I am a repeat customer.
Great cleaning, great service!
We’ve been using Hadeed for our orientals for years!
Excellent service and customer communication.
Outstanding job in repairing a torn carpet and cleaning it after 200 years of use.
Could not be happier with the work.
Just had 3 oriental carpets cleaned by Hadeed. They have been placed in long term storage so I haven’t see what they look like. However, I can attest to Hadeed’s excellent service and communication. Mark was a pleasure to work with. He was very responsive to my questions, explained everything, and gave me a fair deal. The rugs were double wrapped with cedar chips for long term storage and pickup and delivery went smoothly. Glad I went with Hadeed.
Hadeed has cleaned my rugs for years! This time we needed them cleaned and packed for storage. Once again they have done a Superior Job!
Hadeed cleaned 7 Oriental rugs for us. One had a fresh coffee stain and there is no sign of a stain now. The rugs look like new! We also purchased new pads from Hadeed for each rug. The padding is thicker and there is no sliding on the hardwood floors. We are very pleased with Hadeed’s cleaning. Thank you! Highly recommend.
We appreciate the excellent & stress-free service that Shawn provided including everyone
that was involved in the process. We are very happy to have our favorite rug clean again !
I was told about this company by a client. I am beyond thrilled with the results!
They did an amazing job with my mom rugs. Very impressed with the staff and quality care.
Excellent service and i will use them again!
We have used Hadeed before and couldn’t be more pleased with the customer service and carpet cleaning. I highly recommend Hadeed for your next carpet cleaning of your treasured carpets.
Great work on my oriental rug. They even sent me pics of my clean rug before delivery to make certain I was satisfied with the result. I would recommend this service as my seven year old rug looks brand new.
Service is always perfect! Just had 2 area rugs returned for my most recent service. We could not be more pleased with the service provided or the way the carpets turned out. Big thank you!
This was the first time we have used Joe Hadeed for our wall to wall rug cleaning. Arthur was extremely professional and competent and did an excellent job. We had used prior on our area rugs that have been picked up and have always been satisfied with the cleaning and professionalism. We will be recommending Joe Hadeed to anyone who asks about rug cleaning. This company is far superior to any others we have used.
We used Hadeed for the first time about a month ago for in-plant cleaning of a large oriental rug, and in-home wall-to-wall carpet and dining room chair fabric cleaning. All work was performed flawlessly and we were extremely pleased with the results. All Hadeed personnel were extremely knowledgeable regarding the cleaning processes they employed.
We’re so pleased with Hadeed Oriental Rug Cleaning to care for our rugs. We realize the trend is to buy modern rugs and just throw them away when they get dirty...but there’s NOTHING like a classic oriental! Thanks to Hadeed to care for ours.
This was our first experience with Hadeed and we were very pleased with the services provided. The staff was very friendly and knowledgeable and they kept us updated every step of the way. They also picked up and delivered our area rug and were reasonably priced. Our 8x10 area rug looks brand new! We highly recommend Hadeed.
All went well.
Hadeed did a beautiful job of cleaning two large rugs and getting large orange (pet throw up) stains out of them by color matching the fibers. The rugs look like they are brand new They are 30+ years old! They also cleaned and repaired another rug that was 40 years old by removing the worn-out fringe and surging the edges so it would not unravel. The rugs were Scothguard-ed to prevent future stains and it works well. I am very impressed and will use them again in the future.
Excellent service, professional, trustworthy, timely. All my carpets (all handmade) go to Hadeed, for years now. Thank you.
Carpet looks great.
Looks so good. 2 young men who picked up were knowledgeable and very polite. Wore masks and booties. I would definately use Hadeed again.
Staff very friendly and professional. Carpet delivery service is excellent.
Carpets look beautiful (all three)!
Very pleased with your cleaning of my two oriental rugs; beautiful work.
Thanks very much
Pick up and return services/staff was excellent . I am very pleased with my oriental carpets.
Wonderful experience once again working with Hadeed.
All aspects of initial phone conversation with Shawn following through with the pick up of my rugs, everyone knew their job and worked in harmony to provide a excellent experience once again, I will be calling again soon to have a few rugs repaired.
You will enjoy working with Hadeed!
Great work, great price, great service!
Everyone was so professional. Rugs were so clean and bright. Would recommend Hadeed Mercer anytime.
Our Bokara had worn edges and fringe caught by vacuum cleaner in several places. Hadeed cleaned, sanitized, repaired and replace fringe completely. When they returned it, it looked like it had just come off the loom. Fabulous job and reasonable too!
Top notch customer service. Very personable and quality work. Thank you!
Excellent customer service.
As always, great service and fast turn-around. I love the great customer service of Hadeed.
Excellent job, prompt service and great communication
Excellent job. I didn't think my two rugs would come out so clean. They really look almost new. I'll be contacting Team Hadeed around Christmas ! Thanks Team Hadeed!
Hadeed surpassed our expectations with our first rug and we sent two more back to them. The rugs looked almost new and I was impressed that they sent pictures of the rugs after the cleaning process. The pickup/delivery team was professional and took great care moving furniture and to ensure that there was no damage to walls. I highly recommend!
Jaded did a WONDERFUL job of cleaning, restoring and storing my rugs while I moved. I completely forgot how beautiful they are. Thank you!!
Prompt and courteous service. Every rug I have brought here has come back beautiful!
Everything went very well, except that I had to receive three price quotes before I received the real price of the rug cleaning.
Our rug turned out great! Highly recommend!
We had an excellent experience with Hadeed. They cleaned 2 of our oriental carpets. Since we were putting the carpets in storage, they suggested techniques to keep them safe. Their employees were helpful, knowledgable, and concerned with our satisfaction and timeframe in completing the job. We highly recommend this company and look forward to using them again.
Excellent communication, delivery/pick-up and cleaning. We had an old Turkish rug and Persian runner restored to new quality. Colors are vibrant and dirt is gone. So pleased!
Outstanding. My rug look like new.
I decided to have my rug cleaned while having my hardwood floors replaced. The rug was approximately 50 years old showing its age but still very nice. I dropped the rug off at Hadeed’s to see what it would cost to clean. The gentleman who received the rug provided a detailed estimate for cleaning at a very reasonable price. One week later I received photos of the cleaned rug for my review. I picked up the rug and was amazed when I put it back on the floor. The rug appeared to be new! I was impressed by the professional and courteous service as well as the outstanding technical cleaning of the rug. So impressed that I brought two other rugs in for cleaning. I will always use Hadeed’s for any rug cleaning needs I have and highly recommend them.
Excellent service, and cleaning of a Turkish rug?
Absolutely great service and constant communications. This includes delivery staff !
My 8x10 rug came back looking brand new. Dog urine stains were gone.
Great work. Thanks !
I have had 6 rugs cleaned twice by Hadeed in the last few years. They do a great job with the cleaning, pick up and drop off at my house is convenient, and the service is a good value.
From beginning to end their customer service was impeccable. The kindness of their staff even better. My carpet smells great and looked beautiful after the cleaning
Great service and results!
Excellent service from top to bottom. I was in and out quick on both delivery and pick up days. The rug looks fantastic. Like new.
Excellent service and repair/cleaning. Professional teamwork.
Service was provided with a high level of expertise and professionalism. The final result exceeded expectations. You can have utmost confidence in their work.
JoeHadeed HVAC, Rug, Carpet, Upholstery cleaning - these guys are awesome!.
I called JoeHadeed to schedule an appointment to perform Rug Cleaning and spoke to Customer Service representative Bianca. Bianca was accommodating in explaining how the process works, right from the estimation inspection to cleaning and picking up the Rugs from home and home delivers them back to you. In addition to rug cleaning, Bianca enthusiastically explained regarding JoeHadeed's expertise in cleaning. It is something that I did know about it. Bianca helped me in scheduled an appointment immediately. The technicians arrived on the given date and promptly on time to inspect and provide an estimation. Daniel was a fantastic person, and he had explained the process of cleaning and how safe the materials they use to clean the carpets, upholstery, and rugs. The technicians from JoeHadeed's were very professional.
The technicians explained the Rug cleaning process and said I could expect a call regarding the Rug's conditions and any repair needed in about three business days. I hoped that I would probably receive a call in a week timeframe. To my surprise, I received a phone call and an email (photo of the Rug's attached) regarding the conditions of the Rug from Jessica. Jessica is working on the Rug's department, and it looks like she is an expert at JoeHadeed. By looking at the Rug, she determined the Rug's value and the sentiments attached to it. Jessica explained the Rug's repair process, the cost it would take, and how to maintain it for longer life. Thank you, Jessica, for restoring the Rug's beauty and personalized attention in expediting my repair request.
As I was moving my family to the new house, Jessica realized that I might need the Rug's sooner, and she helped place the expedited order for Repair with a red tag on it. Again to my surprise, I received a phone call from Yanni Zarco from JoeHadeed's office stating that my Rug is ready to be delivered and checked with me regarding any need for padding's for the Rug's. The delivery personnel were at my home promptly on the given timeframe and relayed the Rug's
During the whole process, your team communicated through phone calls and email messages. Your operation is running like a well-oiled machine, with timely attention and very knowledge of the process. I would highly recommend JoeHadeed to anyone.
I did a rug drop off and the service was perfect! I love the friendly interaction and perfect final product. 5*****!
A very positive experience from start to finish. Immediate response with a date and time for pickup. On time arrival of pickup crew. Crew members were personable. Turnaround time was very quick. Return delivery on time. Quality of cleaning was amazing. Don’t waste your time looking for another rug cleaning service. If all businesses were run with such efficiency and professionalism the world would be a better place. Thanks and thanks again.
As always. Great service and attention to detail. I have choices yet we always go to Hadeed.
I am so happy with your company’s service and professional work done by your customer service and I highly recommend Hadeed for any and all carpet services.
Hadeed did any excellent job on cleaning and restoring two extremely dirty carpets. They look like new again!