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A nice job was done with my recent rug cleaning and was performed in a very speedy time frame. Only area I can suggest for improvement is more delicate handling sliding furniture across the hardwood floors by the on site pickup/delivery crews.
Hadeed provides great service! From the first consultation on the phone, to the crew that picked up and then conveniently delivered my oriental rug back to my home looking like new! I could not be happier and recommend Hadeed to everyone!
I was very pleased by the efficient and courteous service of Hadeed. The guys who picked up and dropped off the rugs were respectful of my home and made sure my rugs were replaced in just the right spots (I'm picky). I couldn't be more pleased with the condition and appearance of my rugs after using Hadeed. I highly recommend this company
Took two rugs that had not been cleaned in MANY years. They came back looking like new. The colors popped and one we had new fringe added. My in-laws were thrilled with the work. Great service at the DC store. I will be back!
Both of the teams who picked up and delivered the rug were very professional and helpful. Telephone staff was also very good. This is the third time I have used Hadeed and they do a wonderful job.
I was very impressed with the customer service and rug cleaning by Hadeed’s. The process is super convenient, with scheduled pickup & drop off service! Once cleaned, I received an email requesting a convenient time to deliver the rug to my home. The rug cleaning was incredible...the rug was returned to me fresh, clean and the colors were more vivid than ever. Thank you Hadeed’s! I highly recommend your company and will use your service in the future.
Pick up and return were on schedule and the men were very professional and aimed to please.
Courteous, on time, attention to detail. And above all professional and just plain great at what they do.
Excellent service. The technicians were professional and efficient.
I sent 6 rugs ranging from 9x12 to a little Gabbah kitchen rug. They are the only place I have sent my rugs. The young men who picked them up were very accommodating and so easy to work with. I got a call when the rugs were done letting me know if they found any problems with the rugs (loose bindings, fading, etc). The rugs were returned by 2 young men. They had to relay the 9 x 12 by again moving all the furniture, laying the rug, and putting the furniture back. My husband felt the rug was crooked. The very professional young men took up all the furniture again, straightened it up to please my husband. They were wonderful. They gave us over and above customer service. Excellent job, Hadeed!!!
Mark Hadeed met me at the Rockville location where I brought two rugs for cleaning and repairs, he treated me like Bruce Boudreau drove me there personally If the repairs come back as described by other customers this will turn out to be a truly remarkable transaction from start to finish.
At first I thought cleaning was a little pricey, but when I saw the quality job they delivered I got over that. My rugs were a mess due to potty-training puppy and they got my wall to wall very clean, they took the Orientals back to shop to clean.
Very professional - arrived when they said they would - kept me updated and just great customer service - and of course the rug is perfectly cleaned
Hadeed once again did a fabulous job cleaning my large, hand-woven Persian rug. With two dogs, it needed some work and it now looks brand new. The customer service reps were very helpful and polite. The pick up and delivery people were also polite and extremely helpful. They moved my furniture both times and took exquisite care to be sure everything was put back properly. To top it off, Hadeed’s prices are very reasonable. I highly recommend this business.
As an educational institution with delicate textile holdings, your company was recommended for its expertise.
Although there was a glitch in one element of requested service, this was completely and hastily rectified by your company. The completed cleaning and repair of the treasured rug is wonderful as it is our signature piece at the entry.
Everything was done smoothly and quickly from initial phone call to delivery. We were especially impressed with the 2 young men who picked up and delivered our rugs. They were professional and very pleasant. We will be back.
We sent three oriental rugs for cleaning and were very pleased. From the pick up to the delivery and placement of our rugs it was a very pleasant experience. Everything was done promptly and exactly as promised and everyone was professional. Our rugs are beautiful and we are extremely pleased with your service! Thank you! Great company!
Have used their services since 2008. Excellent cleaning, knowledgeable oriental carpet service, great p.u. and delivery services. Very happy!
I received a call today to resolve a billing discrepancy from a cleaning service last week. I was pleased with the explanation given and acknowledgement that my additional payment had been refunded. I have used their cleaning services many times as they do an excellent job. I appreciate their efforts today to maintain customer satisfaction.