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The service that I received from Hadeed was stellar. My rugs look new. The staff were all attentive, and courteous. Finally, upon picking up my rugs I was told that I had over paid a substantial amount. Having no idea what these services should cost, they could have overlooked the error and kept the money. Clearly they are too ethical and honest for that, and I promptly received a refund. I will definitely do business with Joe Hadeed again
I have had 4 rugs cleaned, taking the 2 smaller rugs to the Hadeed site here in Richmond, the 2 larger rugs were picked up and delivered.
The service has been wonderful all around. The attitude of all employees has been great - friendly, professional and helpful. The cleaning job was great. We will be back when the rugs need a bath.
Very nice people everyone I interacted with and they did a good job on a very expensive rug at a very reasonable price and I got it back in 7 days as promised.
Great job as usual.
I have an ancient Persian rug which needed very experienced workmanship and weavers to save it from cracking.
The job was done well and carefully evaluated. I am very impressed. Very few people would know how to save the carpet. I am grateful.
My rug looked all nice and clean again. Hadeed did a great job. Thank you. I will definitely use them again for my other rugs.
The service we received from start to finish was excellent. Lora was so professional and attentive. The delivery men were nice and very professional. The rugs look great! Thank you
Had them clean a 8x12 wool carpet and provide a rug pad. Two very nice young men came to my house, rolled up the carpet and took it away. I got it back in about a week noticeably cleaner. The same young men came back and put the carpet in place. All the folks I dealt with were polite and professional. I will not hesitate to use them again.
A nice job was done with my recent rug cleaning and was performed in a very speedy time frame. Only area I can suggest for improvement is more delicate handling sliding furniture across the hardwood floors by the on site pickup/delivery crews.
Hadeed provides great service! From the first consultation on the phone, to the crew that picked up and then conveniently delivered my oriental rug back to my home looking like new! I could not be happier and recommend Hadeed to everyone!
I was very pleased by the efficient and courteous service of Hadeed. The guys who picked up and dropped off the rugs were respectful of my home and made sure my rugs were replaced in just the right spots (I'm picky). I couldn't be more pleased with the condition and appearance of my rugs after using Hadeed. I highly recommend this company
Took two rugs that had not been cleaned in MANY years. They came back looking like new. The colors popped and one we had new fringe added. My in-laws were thrilled with the work. Great service at the DC store. I will be back!
Both of the teams who picked up and delivered the rug were very professional and helpful. Telephone staff was also very good. This is the third time I have used Hadeed and they do a wonderful job.
I was very impressed with the customer service and rug cleaning by Hadeed’s. The process is super convenient, with scheduled pickup & drop off service! Once cleaned, I received an email requesting a convenient time to deliver the rug to my home. The rug cleaning was incredible...the rug was returned to me fresh, clean and the colors were more vivid than ever. Thank you Hadeed’s! I highly recommend your company and will use your service in the future.
Pick up and return were on schedule and the men were very professional and aimed to please.
Courteous, on time, attention to detail. And above all professional and just plain great at what they do.
Excellent service. The technicians were professional and efficient.
I sent 6 rugs ranging from 9x12 to a little Gabbah kitchen rug. They are the only place I have sent my rugs. The young men who picked them up were very accommodating and so easy to work with. I got a call when the rugs were done letting me know if they found any problems with the rugs (loose bindings, fading, etc). The rugs were returned by 2 young men. They had to relay the 9 x 12 by again moving all the furniture, laying the rug, and putting the furniture back. My husband felt the rug was crooked. The very professional young men took up all the furniture again, straightened it up to please my husband. They were wonderful. They gave us over and above customer service. Excellent job, Hadeed!!!
Mark Hadeed met me at the Rockville location where I brought two rugs for cleaning and repairs, he treated me like Bruce Boudreau drove me there personally If the repairs come back as described by other customers this will turn out to be a truly remarkable transaction from start to finish.
At first I thought cleaning was a little pricey, but when I saw the quality job they delivered I got over that. My rugs were a mess due to potty-training puppy and they got my wall to wall very clean, they took the Orientals back to shop to clean.