Reviews

Had a great experience with Hadeed twice now with oriental rugs I had cleaned. Good communication and they showed up right on time. I recommend them without hesitation.

Extremely high-quality and friendly service. They cleaned and repaired a silk rug that had years of neglect. It looks brand new! We’ve had Hadeed clean and repaired multiple rugs over the years and will continue to go back!

I had my area rugs cleaned professionally and one of my rugs that is over 30 years old after being cleaned looks brand new. Also had rug pads that Hadeed recommended cut to fit the size of my rugs. Their impeccable customer service and work they did was fabulous. I have referred Hadeed Carpet Cleaning to 5 people. If you need your rugs cleaned or replacing a custom sized rug pad or other services done please reach out to Hadeed Carpet Cleaning. They also picked up my rugs and delivered them. Very happy customer.

My rug was picked up, sanitized, and two ends repaired, and delivered back to me. It looks brand new!

Pick-up of my rugs and their cleaning and final delivery was efficient and on schedule.

Great service and fair prices. My rug looks good as new!

Wonderful service.

Regular rug cleaning of two Persian rugs. They do a great job and are pretty fast. Mulch appreciated! Thank you!

Hadid carpet did a fine job at cleaning and restoring my oriental rug. Also, Nick and Raphael were great ambassadors in picking up and delivering my rug.

This company, and it's people, are nothing short of incredible. I spoke with Mark Hadeed directly. He met me in person at the companies Rockville location and personally unloaded the rugs from my truck. Mark is one of the happiest and most jolly and enthusiastic people you will ever meet. He is pure positive energy and he has a servant's heart. He laid tje rugs out on the factory floor and explained to me all of the details of the rug, the type of weave, the type of cleaning they would do, and all the services they offer, to restore the rug to a like new quality. He even flipped the rug over and showed me everything from the back of the rug to be sure I understood. So far, we have given this company two of our 8 x 10 rugs to be cleaned and repaired and then installed with pads in our brand new home. The exalted level of customer service provided by this company is something you almost never experienced today. They are very personable, very professional, friendly, accommodating, and welcoming. You literally feel like you are going over to your friend's house for a visit. They are very knowledgeable and walk you through the entire process to ensure you understand what services are being provided. The scheduling team calls you a day in advance to give you a precise delivery time. The delivery drivers Call you on their way and let you know when they are exactly 30 minutes out. They are always right on time. The delivery team shows up with your freshly cleaned rug, rolled up with your precision cut pad, and wrapped in clean paper. They either take their shoes off or cover their shoes when they come into your home. They are extremely professional and respectful and polite. They roll out your rug and install the rug with the new pad underneath and they will spend as much time as you need to get it perfectly aligned on your home floor. They even came back to our house on a separate occasion because I wanted to make an adjustment to the pad and they provided that service as a courtesy to their customer. We have more rugs that we are going to send to them because the services they perform, and the customer service they offer, are among the highest I've ever seen in my lifetime. I've tried to clean my rugs myself, and I even had another company clean the rugs. None of that comes close to what Hadeed is able to do. The rugs that were delivered look brand new. They removed gum and pet stains. The rugs smelled fresh, they were very soft, and they feel luxurious to walk on with bare feet. I can't say enough good things about this company and about Mark and the scheduling and delivery teams. Thank you so much to this company for going above and beyond in excellence.

Use Hadeed for years. Simply the best

Absolutely fantastic. The Hadeed team has taken care of my carpets over many years. Always superior treatment and service. Also very flexible with pickups and delivery. Highly recommended.

Hadeed was recommended by friends, so we took several vintage Persian carpets to them to be washed. We were very impressed by the recommendations made by the associate at the Alexandria store. He offered to deliver them back to us saving us a trip. The rugs were washed and ready to be returned in a week. And they are so much brighter. We are so pleased that we sent 2 more vintage carpets to be washed. Thank you Hadeed, for outstanding service!

I have a lot of oriental rugs of various sizes. I have used Hadeed for years both for Karastan manufactured rugs and also quite a number that my husband brought back from the Mid-East decades so. In the last two years I have had Hadeed work with all of my Mid-Eastern rugs and runners. Not only do they look fantastic once they have been cleaned but they have done remarkable repair work as well. Not just with refringing and fixing the edges but also fixing a rug that had damage when my husband originally acquired it. That sucker looks better than I've ever seen it. The staff are wonderful from Nick and the guys that do the pickup and drop off to the office staff who call to explain the recommended repairs. Can't recommend Hadeed highly enough.

I have a lot of oriental rugs of various sizes. I have used Hadeed for years both for Karastan manufactured rugs and also quite a number that my husband brought back from the Mid-East decades so. In the last two years I have had Hadeed work with all of my Mid-Eastern rugs and runners. Not only do they look fantastic once they have been cleaned but they have done remarkable repair work as well. Not just with refringing and fixing the edges but also fixing a rug that had damage when my husband originally acquired it. That sucker looks better than I've ever seen it. The staff are wonderful from Nick and the guys that do the pickup and drop off to the office staff who call to explain the recommended repairs. Can't recommend Hadeed highly enough.

They were prompt, knowledgeable and friendly. Scheduling was easy and two hour window and on time for pick up/ drop off. My Persian handmade rugs were cleaned to perfection. They saved a family keepsake rug that I had accidentally spilled coffee on.

These guys are great.

Quick. Convenient. Not as highly priced as I anticipated! All good. Five stars.

Alway wonderful. Always professional. I had 3 large Persian antique carpets cleaned. One was repaired.

This is the second time we have had our living room rug cleaned by Hadeed. They did a fabulous job both times!!

This company does the best when it comes to cleaning my exotic rugs.

Nick was very efficient in delivering and placing the rugs and furniture where I wanted them. The fringes are white again. My new apartment looks more finished and complete with my beautiful rugs.

I have used Hadeed carpet repeatedly over the last 4 years. I’d recommend them to anyone. They’re fast, friendly, communicative, and their pricing is fair. They remove your rug with consideration for how they handle the furniture they may have to move and replace the rug and replace your furniture. Great service, great people, and your rugs come back looking brand new and smelling fresh.

The process was very efficient and every person I worked with was professional and easy to work with, especially the delivery gentlemen.

The gentleman were courteous and on time.

Beautiful work. Responsive and hassel free. They picked up and dropped off both rugs. They knew how to handle my hand knotted rug. I will definitely use them in the future and recommend them.

Highly recommend, incredible customer service! Our rug suffered water damage as a result of a partial drain blockage and Hadeed Carpet provided both an affordable rate and quick service.

Had numerous rugs needing cleaning and repairs. Also needed some to be wrapped for long term storage. Very pleasant people to work with. Pricing was extremely fair. Job done was excellent! Have 2 more that need the same treatment and will be using Hadeed again handle everything. I highly, highly recommend this company for all your orientalist rug needs! Couldn’t be a happier customer.

Nice efficient strong crew. Did a great job picking up rugs, cleaning and returning them to the exact same positions. They moved heavy furniture to make sure everything was back in the proper place. I would highly recommend them.

Assessment was done efficiently and professionally. The carpet was returned in a week in beautiful condition. We're very happy with the service!

Our rug was so clean and soft after that deep clean. It looks brand new. The employees who picked up and reset the rug were friendly and professional and they made sure the rug was placed exactly where we wanted it.

Excellent experience in having two rugs cleaned by Hadeed Carpet Cleaning. Fast, high quality work at reasonable prices. Highly recommended.

We have used Hadid before to clean and repair our oriental rugs. They do an outstanding job every time. The delivery team is friendly and very accommodating to requests.

Very professional and great service. Would recommend.

I contacted Hadeed Carpet and In-Home Rug Cleaning Services for help cleaning my small

living room rug. After receiving a quote, I scheduled pick up of the carpet. The team who collected my carpet were simply outstanding - professional, prompt,

friendly - and took great care with my beloved carpet. I truly appreciated the call to

advise right before arrival and the call back to schedule delivery of the newly cleaned carpet.



The team who returned the carpet provided the same outstanding care and attention, and a call to advise when they would be arriving. Hadeed Carpet and In-Home Rug Cleaning Services is excellent and I highly recommend their services for your carpet cleaning needs. I will definitely be a repeat customer!

The entire process from scheduling to have the carpet picked up to be cleaned, then some work that I knew needed to be done, Hadeed telling me what needed to be done, everything went smoothly! I feel the price was good for the work I wanted done, and the guys that delivered and put the carpet back down were great! I would highly recommend (and I already have) Hadeed carpet cleaning!

Wonderful service. They come and take it all away, do a fantastic job cleaning/sanitizing, and then come to put it all back. You don't have to lift a finger. I also appreciate that they send you a picture of it once it is cleaned and prior to final payment. Thank you Hadeed Carpet Cleaning!

Hadeed always does a top notch job cleaning our rugs!

We had 2 rugs cleaned by Hadeed, and they did a great job. The rugs look brand new. They came out, picked them up, and dropped them off just like new!! They were quick, too. I recommend Hadeed to anyone needing carpets cleaned.

Best service my carpet looks kind of brand new. You guys are amazing thank you.

Very kind and informative staff. Trustworthy with carpets.

We've used Hadeed for 20 years so when we had a kitchen sink overflow, they were my first call. Our rugs were covered with black bio slime including black footprints from the cleanup. All our rugs were picked up 9 am the next day and fully restored. The best part is that their cheerful crew lay the rugs and pads back down so quickly and expertly. Excellent customer service, show up on time, and are easy to deal with. They always call with an estimate and a photo of the rug before they treat it. I recommend having them cut real rug pads - walking on our rugs feels better and they don't slip around. On other occasions, we've had repairs or disinfecting from dog accidents both for area rugs and Ruggables. This time it was covered by homeowner insurance but we have paid all the other times. This is a local business and they really know their business. Highly recommend.

Great pickup and delivery service. Cleaning cost is very reasonable. They repaired the fringes if my handmade Turkish rug. Looks great!

Two rugs cleaned and re-fringed. Expensive but get work and we're pleased with the excellent job. Very pleasant and helpful people at the drop-off location.

I love trusting my favorite rugs to Hadeed. My large rug had a little fraying on the edging and they repaired it beautifully.

Excellent service and my Persian absolutely glows.

Quality service. Personable and responsive staff. All in all, Hadeed is the only rug service i use.

Friendly, professional group from start to finish. Our rugs, semi-antique persian and karastan, look fabulous after cleaning. The fringe and binding replacement are perfect. Cannot say enough good things and will have them clean our rugs in the future, absolutely!

I had a very pleasant experience cleaning an antique rug using Hadeed services. They run a very organized operation and the staff are extremely polite and pleasant to work with. Highly recommended.

Both support and in person teams very professional, responsive and flexiable.

I have used Hadeed for many years - their staff are friendly and helpful, and I appreciate the quality of their cleaning. I have pets, and the hair and dander build up in my carpets - it is like receiving a brand new carpet when they are returned!!

The rug looks great! Great folks to work with.

I have used them in the past, and they do excellent work.

Love the service and customer service. Highly recommend Hadeed!!!!

Had numerous rugs needing cleaning and repairs. Also needed some to be wrapped for long term storage. Very pleasant people to work with. Pricing was extremely fair. Job done was excellent! Have 2 more that need the same treatment and will be using Hadeed again handle everything. I highly, highly recommend this company for all your orientalist rug needs! Couldn’t be a happier customer.

The entire process was conducted very professionally. Jessica gave me an overview of the process so I understood what would happen. Elmer notified me when he was on is way. Elmer was courteous and friendly. He told me it would take a week to 10 days. My rug was ready in less than a week and Jessica sent me a picture of the finished product. My rug was returned on time, place in the room and furniture replaced! It looks fantastic!! Elmer and Jessica were awesome!!

Hadeed has a team that really knows how to take care of high quality, hand made rugs and carpets. From start to finish they are kind, courteous, and knowledgeable of the care and cleaning process. Our rugs are hand made Turkish rugs that had been severely damaged and dirty. Hadeed’s team of movers, cleaner and weavers made this rugs look like new. While keeping us informed and updated.

I have been using Hadeed for years and they always do an amazing job! Also, the pick up and delivery guys are great!

We had 3 rugs of various styles cleaned and then delivered to our new home. The results were excellent and the pick up and delivery service the best.

The employees at Hadeed were so knowledgeable and helpful. Extremely friendly. It was a quality experience

Exceptional service overall, highly skilled professional rug cleaning., exceptional delivery and pick up. Hadeed is the only carpet cleaning service we would ever consider.

Rug looks beautiful. Colors are vibrant now

Excellent detail work. Hand stitching was beautiful. Rugs perfectly cleaned. Pick up and delivery service was excellent.

Excellent professional attention.

Terrific company! They picked up the rugs, cleaned them beautifully, stored one carefully and then delivered them promptly. One of the best rug cleaning companies I’ve encountered!

They did a great job cleaning our 75 year old oriental wool rugs. They came out beautifully. They also were very understanding about a delay in pick up time due to a family emergency. The delivery guys were very helpful, rolling up arpets to transport and then utting them back in pla e after delivery. I highly recommend them!

Thank you for all your kind and courteous help.

Hadeed retrieved and returned our rugs in a timely and professional manner. The rugs were very well cleaned and smell great!

I’ve used Hadeed for years to clean and repair my oriental carpets. Some of them are over 100 years old. They always do a wonderful job. Hadeed is prompt, professional and easy to work with.

Hadeed Carpet is the best! My carpet came back looking like new and Nicholas and his partner went over and above to place it so that it would work in the room. I highly recommend them.

The man who dropped off my rugs, was very respectful and kind and treated my home with the upmost respect, even laying down the rugs in the exact place I needed them put back and they put on covers on their shoes to protect my floors. Thank you.

The Pick Up, cleaning, and delivery was exceptionally good. Very professional and well done. We certainly will use them again for our two extra carpets that we have at home.

If you have quality wool rugs this is the way to go. If you need to clean, modify or repair they do a great job from pick up to drop off! Moving, have them clean your carpet and return to new address!

Great experience. Hadeed’s crew picked up my 4 Oriental carpets, cleaned and repaired them, and placed them back in my home, assuring that they were properly aligned with my hard floors and furniture. They were kind and professional. I would happily use them again.

Awesome preservation job of our very old Karastan rug. Thanks for the support.

Mark and the team did a great job on cleaning our rug. It was great service at a great price and we would recommend them to anyone. You won’t be disappointed!

Lovely to work with; communicated every step of the way.

Thought I had a $1000 rug. It wasn’t. I still got it cleaned. It now looks and feels like a $1000 rug. I have another one in equally bad looking shape. I’ll bring the other one in soon to get it cleaned and whatever else he did to the first one to make it look and feel great!

They did a fantastic job cleaning some older rugs and doing repairs. After bringing in 2 rugs for cleaning..brought 3 more for cleaning and 2 of those had the bindings repaired. They even educated me on the origins of the rug style/patterns which was much appreciated! Very friendly and professional. Would definitely recommend!

Have used Hadeed to clean and repair nice rugs for over 20 years and always do a great job. And their delivery team is so kind and amazing too! Thank you Hadeed!

I have been a client of Hadeed carpet for a long time I received the best customer service specially this last time I was greeted by a gentleman name Babak who was very friendly and professional. I would definitely recommend the Vienna Hadeed carpet company. Great turnaround time and Babak has a best customer service.:)

The staff at Hadeed - at store front and Jessica at laundry a were helpful, efficient, and prompt. They did a beautiful job reviving a dusty Polish kilim from the 1960’s.

Excellent work! I bought a sight unseen, 11' x 9' Tabriz wool & silk area rug at auction. It was filthy, UV damaged, and had frayed fringe. I thought I'd bought a lemon. Hadeed thoroughly cleaned it and repaired the fringe. They shaved 1mm-2mm off the entire carpet to remove the damaged UV surface. What I got back looked like a brand-new carpet straight from the original weaver. I highly recommend Hadeed and will be a returning customer for years to come.

Hadeed cleaned several of my Oriental rugs. They repaired as well and did I an excellent job. Very easy to deal with and professional.

Did a beautiful job on my carpets, they look new! Service was great and the guys who picked up and dropped off couldn’t have been nicer.

PU, cleaning, repair, and drop off was seamless. Repair fringe and cleaning was superb. Looks like a new rug. Very impressive service.

I have cleaned, dyed, resized, and you name it room sized wool, silk handmade loomed rugs as well as my favorite outdoor synthetic rug with Hadeed. They provided pictures of their work, ask detailed questions, and provided straight forward pricing based on the size and type of rugs. They have excellent customer service from the people who pick up and drop off the rugs, to the people who answer the phone and respond to emails. As a result, they are my first choice in rug cleaning. I have an update to my review. I unfurled one of my very large rugs nearly a year after it had been cleaned. I contacted Hadeed Carpet Cleaning just to let them know that it did not include the rug pad I initially purchased. I was just letting them know for quality control purposes, as I certainly waited far too long to complain about this error. They contacted me immediately and just as quickly offered to remedy the situation. In less than 72 hours there were two professionals at my door with a pad, which they expertly installed. I am beyond happy with this level of customer services. My five stars stands. It’s how they addressed this issue that was just remarkable. Thank you to the two men who braved the ice to come to my home and to the gentleman I spoke with on the phone who resolved this situation. Just a great family owned business!

Simply THE BEST!

Called them and they were responsive and timely. Great interactions and the final product was better than expected.

I had a very large oriental rug cleaned and cut into 2 smaller rugs. They did a great job.

We could not have anticipated how well the cleaning of our rugs were by Hadeed. The team members were professional, thorough and very informative through the whole process.

Good efficient process from Persian carpet pickup to delivery.

We were very happy with cleaning of our rug. The customer service was excellent.

Had our rugs picked up. They arrived on time, were efficient, respectful of property, informative. The staff I spoke with on the phone were very helpful.

Hadeed was recommended by friends, so we took several vintage Persian carpets to them to be washed. We were very impressed by the recommendations made by the associate at the Alexandria store. He offered to deliver them back to us saving us a trip. The rugs were washed and ready to be returned in a week. And they are so much brighter. We are so pleased that we sent 2 more vintage carpets to be washed. Thank you Hadeed, for outstanding service!

Hadeed did a great job, even cleaning our rug with only a few days before Christmas! They were absolutely on time for pick up & delivery, were professional and efficient! Highly recommend!

Very professional throughout the entire process. Prompt pickup and delivery. Very pleased.

Had a large 45 year old silk carpet that lived in a garage for several years. Restored to near new status. Great service and price!

A very good experience with all staff people. More than cleaning: sanityzing, disinfecting and serging one rug edge plus 2 pads

Had my Oriental Rug cleaned. I used them very year at least six time

I'm happy with them.