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What great customer service!!!
I’ve been a satisfied Hadeed customer for several decades. Hadeed’s response to a late afternoon call last week after a rug and mat became wet during a water remediation incident. They picked up both rug/pad within several hours of my call, and the rug (new pad) was cleaned and dried and ready for delivery within the week. Elmer & Rafael (the delivery guys) were superb! Not only were they able to carefully remove the rug from a room shrouded in plastic and other furniture but they took pains upon redelivery to position the rug/pad perfectly in the room. Kudos (once again) to Hadeed for their quick response and excellent service! The rug looks beautiful once again!
I have used Hadeed carpets for years now. They have always been professional and timely. The guys who pick up and drop off the rugs are always very respectful and careful. They do a wonderful job with laying the rug back down and making sure i am happy with it. The rugs always come back so soft and clean. They truly take pride in their work. There was a small hiccup when I first called about the rug, but the manager called me immediately and was very nice. He quickly solved the issue. Hadeed really does care about their customers and I am very thankful for that.
My wife and I have been customers of Hadeed for over 30 years. We had a damaged oriental rug repaired and refringed and cleaned . Wow, what a wonderful job they did on our old rug! We will never go anywhere else for our rug and carpet needs.
Excellent cleaning and restoration of my carpet that I thought would never look good as new! Great service and really nice employees! Will definitely use Hadeed again!
Great service! Rug looks brand new. Very careful and courteous.
For many years, I have been one of your customers and have enjoyed excellent service from your company. My latest experience was absolutely brilliant and over the top! I am writing to express my sincere appreciation for your delivery men, Elmer and Rafael.
Unfortunately, I experienced a serious issue on Sunday, 31 July 2022 when I discovered an attic contractor dislodged the PVC line from the AC unit which is located in the attic. As a result, substantial water damage and leaks in the attic caused the dining room ceiling to collapse. My hand-made silk oriental rug sustained a significant amount of water damage.
First thing Monday morning, 1 Aug 22, I contacted Hadeed Carpet. I was politely told that the first opportunity to pick up the carpet was the next day. Pick up time for the next day was scheduled. However, within an hour, I received a call from Elmer saying he heard about our water damage and would come to our house within an hour. What fabulous customer service!
Elmer and Rafael picked up my rug and were very professional, friendly, and thoughtful. Today they delivered the cleaned carpet and offered to roll it out and place it in the dining room. This is what I call "old fashion customer service". The kind of service I have learned to expect from Hadeed Carpet.
Elmer and Rafael are wonderful Ambassadors for Hadeed Carpet. I am so thankful that they went the extra mile to help me during this emergency. Please pass on my gratitude for them.
From my initial contact, I found Hadeed to be one of the most professional businesses I have encountered in my considerable years as a consumer of goods and services. Scheduling was easy, the men who came to my home (Elmer was in charge) were personable and efficient. I sent 3 fine orientals, one flat weave and two thick machine-made rugs for deep-cleaning. Staff contacted me, with photos, to review the condition and possible repairs. Elmer delivered all rugs, placed them as I directed and was, again, a pleasure to have in my home. My rugs look brand new — and I would not hesitate spending the money again.
Excellent pickup and delivery staff. Cleaning looked awesome. Fringe repair options were discussed thoroughly.
So impressed! Carpets look like new! Customer service was excellent!
Wonderful repairs and good communication throughout the process. Thanks
What I thought was a loss, you brought back to its original beauty. I'm amazed you were able to remove the brown rust color from water damage and return the rug to its lovely ivory color. Than you so much!!
From calling and asking for details, to the pickup, updates, and final dropoff, everything was easy, and the rugs look SO much better. Everyone I spoke with was polite and informative, letting me know about my options without pushing for unnecessary or unwanted services. A+
These guys are #1 in service and results. They were so kind and professional. I had a home disaster and they were the only vendors who did what they said they would do, and did it extraordinarily well. Dont make a mistake and take your rugs anywhere ekse
Always on time. Professional
I would have given 5 stars but the padding wasn’t cut exactly correctly.
First time using Joe Hadeed and they did an exceptional job cleaning and making minor repairs on our Persian rug. So easy with pick-up and drop-off. Thanks so much for such great customer service.
Awesome job. Fast efficient. Turkish carpet looks brand new. Thank you
By far the most courteous service from the first call to the final round of sofa cleaning. We are impressed with the quality of work as well.
I have used Hadeed several times and have had excellent service. My rugs were picked up at my house. They came back clean and in great shape.
Rugs look great! Worrisome phone call from lady saying rugs needed repair. Worried for several days. No real damage just normal wear and tear.
Excellent service , prompt and excellent cleaning
Will definitely use again
Thank you for a great experience! Your customer service was wonderful and your pickup and drop off was right on time. Our rug looks amazing!
We have used Hadeed in the past for Chinese rug restoration and were very pleased. This time we used them to clean the Chinese rugs as well as our wall-to-wall carpeting. We have two 8-month old puppies so you can imagine what this job involved! There is not a single trace of a puppy stain anywhere! I would definitely recommend Hadeed and will use them again.
Jeff, thanks so much for the excellent job you did on cleaning my rug it came out better than I expected considering how old it is and the stains it endured throughout the years! The young men who delivered it were very professional and they aimed to please the customer! Thanks again...stay blessed!!!
Excellent service for 20years. My Persian rugs come back beautiful and have made minor repairs and stains. Thank you.
We had another great experience with Hadeed Oriental and Rug Cleaning. They have been doing this routinely for us over 15 years! The oriental rugs came back clean with even a few minor repairs looking great. The wall to wall carpets are also again clean and this will preserve them for some additional years (they are well over 20 years old now!) Well done Hadeed! We will be repeat customers for a long time.
This is my second go-round with Hadeed and both times my Karastan rug came back looking like new. Customer service, delivery/pick-up people are just great.
Thank you Hadeed!
everyone was very nice, very polite. Our rugs were cleaned & santized. They look really good. It took a long time. We were told approximately 2 weeks. Took a month to six weeks. We almost forgot them.
I would recommend them. 2nd time using.
I feel that Hadeed always cleans my rugs thoroughly. I am very pleased with that. Also the guy at Alexandria location is so helpful, knowledgeable, and nice when I bring my rugs in. He always helps me take them in and out. Wonderful service from him.
We needed to have a fairly large area bleached and re-dyed on our Chinese rug. Hadeed did an amazing job. The area blends in so well, it is very hard to pick out the repaired section. We have used them many times and are always satisfied with their work.
2nd experience with Hadeed. Excellent, quick and complete. Thank you.
My clean rugs look great. The pick up and delivery guys were friendly, efficient and helpful.
From pick-up to delivery, I was pleased with cleaning and high level of customer service. I felt like I was in good hands.
Badly stained rugs came back clean and looking great again. And all at a reasonable price. Will definitely use Hadeed again!
Very efficient. Amazing repair of very worn areas plus new edging. Totally pleased with great work and wonderful help. Nice to know these works of art can be restored so beautifully.
Hadeed did an excellent job on my custom area rugs. This is my 2nd time using them and this time the rugs were worse. Because of COVID we were working from home 100% they had much more traffic. I plan to use Hadeed every 12-18 months going forward.
I have used Hadeed’s for over 10 years and they never disappoint me. My carpets are clean and cared for. I get texts and pictures of them after cleaning and drying. They repair them when there is a need and they have checked with me and provided the price first. A first class business!!
Very pleased with my experience - excellent customer service, great communication, beautiful job on my rug - will definitely use Hadeed for all my carpet needs.
This is second time I have used Hadeed. Very satisfied both times. Reasonable prices, very good work and very professional, pleasant staff. I especially appreciate the pickup and delivery people being willing to roll up and re-install carpet on return. Highly recommend.
I contacted another company with some questions regarding cleaning of 3 rugs, two of which needed repair. The person I spoke to at the other company was rude & did not answer my questions. I had already planned to call Hadeed because of hearing their adds. The difference was incredible. The person I spoke to initially was very courteous, & informative. The whole process was done so well. Each step was explained. My rugs were cleaned & repaired beautifully. I will certainly use Hadeed again & will recommend them to friends,
Had to carpets cleaned for the first time in a mumber of years and they came back very clean and oder free. Picked up from my house and returned very punctual. Extremely easy to work with and great communication.
I had excellent customer service.
All employees from the top down communicated with me by text or phone on all aspects of my services.
We are Very Pleased with our rug cleaning.
Also they were very helpful with explaining
how to care for my new rug.
Will definitely use them again.
Rugs were picked up cleaned, deodorized and sanitized and returned by two great company reps who unwrapped and put the returned rugs back in place with a smile and professionalism. I always question the cost.
Great job. My fine carpet looks new, clean and sanitized. Repairs are unnoticeable. Pick up and delivery made it so easy.
Very pleased with the cleaning of my handwoven Moroccan rug. I also purchased a wool felt pad from Hadeed, which has made a nice difference when walking across the rug…much better than the rubbery pad I had before. The delivery men were professional, efficient, and alerted me as to their arrival within the pickup and delivery windows and 15 minutes ahead of both times.
Five star doesn’t capture the great service and attention we received from Hadeed with our 9 x 12 rug. Great communication and warm and friendly staff. Rug looks fantastic. Thank you!!!
I cannot begin to praise your employees enough.. spoke several times to Lucy and Chantel. Both so helpful and helped me to get what I needed done to my 2 carpets with some discounts I didn’t know about. Both are such a asset to your company. So important to have staff that speaks softly and has proper telephone manners… your delivery men who have come to my home before are so nice and helpful. He even remembered my dog and called him by name. Spencer does think everyone comes to see him.
My rugs look beautiful and I am so pleased
Really good job. Couch is very clean! Carpets taken for cleaning & pad hauled away. Nice work!
I was blown away when I got my rugs back! The nice delivery gentlemen even came in, unwrapped them, and put them back down under my furniture for me! The rugs looked brand new again and are both about 5 years old!!! The customer service from scheduling to keeping me posted on when they were coming back was great! I will not go anywhere else!!! Thank you Hadeed
Outstanding service from drop off to pickup. Great valve and excellent workmanship.
We have two elderly dogs (19 and 13), and, unsurprisingly, have had a massive amount of dog stains that embarrassed us. Our expectations for the savior of our carpets was modest, we just wanted to mitigate the embarrassment of guests coming into this house with all of the stains and odor. Bottom line:. I can put speak highly enough of the service we received!!! Amazingly wonderful work. Could we have called a cheap franchise service? Sure, but we could not have possibly received more amazing service, at a price totally affordable, than what our Hadees man delivered. Best money I've ever put into my house. And I no longer resent my old, sweet dogs. THANK YOU JOE HADEED!!!!!
My rugs needed cleaning and fringes replaced after new puppy chewed up most of them. They now look like the day I bought them. Thank you so much❤️
Easy to schedule, quick pick up and review of what was needed to be done! Had them back in a couple weeks and they look new again!
We moved recently & needed to have 2 area rugs cleaned. Hadeed came thru as always. Picked them up & returned them looking brand new and way ahead of schedule. Awesome job, Hadeed!
My carpets look awesome.
Our wonderful Asian carpet was damaged by moisture from a very large plant pot and an 8"x9" portion was destroyed. I thought it best to lop off a portion of the carpet and be done with it. The artists at Hadeed made it perfect again. They wove in a patch from another carpet and it is completely fixed.
The carpet is perfect!!!!! It is better than before. It is a true miracle. This carpet has been at the center of our family for decades. Thank you so so much.
Sincerely, Andrea and Edward Hamm
Recently had rugs cleaned and several repaired due to moth damage. The repair work was excellent and i cannot tell the difference between the new threads and old!
Friendly fast service, rug looks beautiful and has a fresh scent, will definitely use the services again and recommend to others.
Beautiful work and perfect experience with Hadeed! My rugs were amazingly cleaned and restored. They look fantastic! Great communication and friendly, responsive staff. Easy pick up and drop off. I could not have asked for a better experience. I look forward to working with them again!
Pickup was smooth. Deposit was handled well. My rug was cleaned and disinfected after a lot of use and an I’ll-advised home attempt at steam cleaning which caused a bad smell. Was unaware that disinfection was needed until payment. So glad to have my rug back in such great shape. Drop off could have been coordinated better, but it was worked out. Thank you!
Beautiful work and experience with Hadeed. Staff was professional and kind and helpful every step of the way! My carpets returned clean and gorgeous! You all
Excellent job. My oriental rug came back looking fresh and beautiful!
I called other companies that I was aware of but I loved the fact that they could tell me what to expect as far as the cleaning process and the fact that they came to pick it up and delivered it back to my house. They even MOVED THE and FURNITURE!!! I had had other companies do an in house steam cleaning but I was never completely satisfied. I had to realize that I have a Handmade rug and need to do more to maintain it. Hadeed did an excellent job cleaning it!!!! Even the fringe looks brand NEW!!! VERY SATISFIED!!!!!
The crew was very excellent!! carpet was beautifully cleaned!
Efficient and excellent job.
So glad I decided to repair my 100+ year old Oriental carpet. It had a rough life before I got it and now it looks fantastic!
The crew came on time, we’re personable and professional. The carpets came
Back sooner than expected and loo great
Very friendly and courteous and performed a great job.
There are five parts to this service: the initial contact, the pickup, the cleaning, the communication after cleaning and drying, and the delivery.
I need more than 5 five stars to rate all the services.
I spoke with Mark and then, Guy, to discuss my needs-AMAZING service! Then, Nicholas and Rafael picked up the rugs--AMAZING service.
Less than 6 business days later, I spoke with Jessica, who scheduled our delivery after cleaning. Jessica shared a few issues, with the rugs, and we worked through best options. I am so grateful for Jessica's recommendations!
Within 10 business days, three rugs were returned in AMAMZING condition and looking like new! I am so happy with the results! It is noteworthy that I was prepared to put two of the rugs in the trash (value over $2500). They are not expensive rugs, but I thought they were beyond saving--though I love them for our decor and our spaces.
I thought one wool rug may be ruined because I used a cleaning solution on it that is not recommended for wool rugs--my lesson learned. The Hadeed team did an GREAT job of fixing my mistake.
We have an older kitty who has had, 'accidents' so I thought two rugs may be beyond saving. Guy walked me through the cleaning/sanitizing process. Frankly, I didn't want to spend more money to clean the rugs than what I paid for them.
In the end, the cost of cleaning/sanitizing was worth it--they look new! I am so impressed. By the way, NO evidence of our kitty on them...
Nicholas and Rafael returned the rugs--ensuring we were satisfied before they left our home.
I give Hadeed 100 stars--the entire customer experience was STELLAR!
I am a customer for life! Thank you, Hadeed team!
Very pleased and they sent me pictures all the way through the process
They answered all my concerns that I had asked about my rug
I was extremely pleased
Efficient and customer oriented operation.
Hardee’s has never disappointed
Great service. Delived on time by a good crew.
Great job. My carpets look beautiful. Staff easy to work with and to schedule pick up and drop off times. Have used them for cleaning carpets and hardwood floors. Highly recommend Hadeed. Excellent device.
I’ve used a Hadeed for rug cleaning for more than 20 years. They always do an excellent job and are friendly and reliable. Definitely recommend them.
EXCELLENT job cleaning my rug of 30+years. It looked brand new. The tassels on either side looked like new ones were sewn on— completely white and each strand separate from the other. Feline urine odor— completely gone!
Worth every penny. Spectacular job.
Can’t say enough about the owner and the staff. The customer service was fantastic!
The rugs are beautiful and the delivery guys helped me store them properly and even rearranged the storage unit to accommodate the rugs. Thank you! Fantastic service and job well done!
We have used Hadeed for years for rug cleaning services. Their staff is courteous and the quality of cleaning is top notch!
I’m sure my orientalist rug is cleaned well, I haven’t been able to unroll the carpet in my house yet but I received pictures after cleaning and looked great.
Excellent service and timely pick up and delivery.
Great customer service too.
I’m extremely happy with the cleaning recently done on my carpets. I’ve used Hadeed for over 10 years to care and protect my Persian Carpets.
I also can’t say enough about the care and kindness shown by the men who picked up and delivered/returned my carpets.
Always a pleasure to do business with Hadeed. Staff, work exceptional service.
Hadeed was very accommodating about returning the rug in just a few days. It looks great. The technicians were polite and returned our clean rug before they had promised! I asked them to come back and steam clean a carpet on the stairs and hallway. He was very efficient snd thorough. I will be calling Hadeed again when the need arises.
We were very pleased with the cleaning of our 4 Oriental rugs. The technicians who picked them up and delivered them were very professional and helpful. The company checked with us on certain condition issues of the certain rugs during the process and if we wanted additional services completed on the rugs during the cleaning process. We were very pleased about the entire process.
Great job cleaning my area rug! Looked like brand new when done. Pick up and delivery time back was good, very pleased…
For all that need a GREAT oriental carpet cleaner in the Richmond area, Hadeed is the answer. This is the second time I used their services and was pleased yet again. This time we had mold on the carpet from a leak where they were stored. Hadeed’s team was able to kill the mold and clean 90% of all surfaces. 10% was damaged.
Just to advise, they are expensive but well worth the money-
Hadeed is the best when it comes to cleaning - always bring the rugs back looking new. Hadeed is the only company I trust to clean/repair our oriental carpets.
We have used Hadeed oriental rug cleaning twice now and have not been disappointed. They provide the highest customer service. From pick up to drop off, they keep you informed every step of the way. Their staff are always courteous and friendly.
My experience with Hadeed was awesome. I got a tour of how Hadeed cleans, sanitize, dry and repair rugs it was great to see how they take extra care of your rugs. I will definitely recommend Hadeed to anyone to clean your rugs. (Your rugs are safe in Hadeeds hands) My rugs look brand new.
Excellent service: Very easy & efficient pick up and return. The rug has never looked better & seemed/smelled cleaner. Highly recommend
Great service 👍🏿👍🏿
Hadeed repaired the fringes on our large Persian rug and our round, silk on silk Turkish rug and did a great job. They cleaned both rugs, made a pad for the round rug and a new pad for the Persian, all great. The guys that came to pick up the rugs and bring them back were wonderful and careful. They picked up all the furniture and moved it so the rugs could be picked up, and again when they brought them back. We've used Hadeed before and always are pleased with their work.
Always dependable. Always great service with results. Hadeed is the best.
Sulaiman and Rafael were SUPER helpful in getting our rugs relaid, including helping to take apart a king size bed so the rug could be placed under it! Thanks, guys!!
Rug is beautiful! Timely service and professional service team! Cleaned our sectional as well. Have recommended to my neighbors.
Excellent cleaning on my area rugs. Thank you for job well done .
The rug needed cleaned after being home so much during the pandemic. It was cleaned beautifully. You always do a good job.
Great job on our carpet & rugs. All employees we dealt with whether on the phone or in person were very professional, cordial & responsive. We will definitely use this company again.