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Excellent service, quick turnaround, very pleased with how my rugs turned out, friendly, accommodating office staff. They aim to please at Hadeed Mercer!!
Excellent customer relations and very professional service staff. I highly recommend your business and will use your company again if needed!
Sending rugs to Hadeed is always a special treat because they are returned looking like new without pet stains or orders.
The customer service is excellent! They make a special effort to assure the complete satisfaction of the customer! I have used Hadeed for many years , and I am always delighted at the results!
My dad's rug was cleaned and repaired (the fringe was removed to eliminate tripping on it). Joe Hadeed did a great job. Thank you!
Was very satisfied with the service- they were able to pick up my rug the next day and the turnaround was very quick. Love that the pickup/delivery is included in the price since I don’t have a car in DC. They kept me updated every step of the way and everyone was very friendly and professional. Thanks for all your help!
We have had several area rugs cleaned by Hadeed and have been very happy with both the staff and the service provided. We will definitely use them again.
We are pleased with the condition of the rug as well as with the expeditious service. The service is consistent with our past experience.
The service was friendly, efficient and timely.
Our second time with Hadeed and the service remains superb! Three of the four cleaned were hand made and once again, they took the extra care required. Next time for us the choice remains simple - - Hadeed!
Prompt,courteous,service. Well done
Had two area rugs picked up and delivered after cleaning and one carpet padding replaced. The gentleman on pick up and delivery were very polite and professional. Bought a runner and went to Hadeed to purchase padding for it. I will be a returning customer for future rug cleanings
Not only did we receive exceptional customer service but our carpets look fantastic! We will definitely use Joe Hadeed in the future! Thank you team Hadeed for the great job!
This is the best carpet cleaning service I’ve ever experienced! How did came just a few days after I called. They collected all of my carpets and took them in to the plant for cleaning. I have very recently had them cleaned by another service and they had the same spots when they finished cleaning them. When Hadeed cleaned them, they came back with no spots and with a fresh scent. I know I will never call anybody else after such excellent service.
Fantastic job! We are very happy and pleased with your professional services. Thank you.
Hadeed did a great job from my first phone call, pickup, picture and phone call telling me the rug was cleaned and ready to be returned. The men that picked up and returned my rug were fantastic. I highly recommend Hadeed.
Hadeed’s knows carpets - any and all kinds - and is caring and reasonably priced. Great customer service as well. I don’t use anyone else. Thank you!
My rugs were cleaned and repaired very professionally.
Great job, carpet looks fantastic! Very professional pick up and delivery. Totally satisfied.
Hadeed cleaned three oriental area rugs for me. What an easy process. They came to my house, inventoried my rugs and off they went. In a reasonable amount of time, they called to scheduled a delivery. Also they followed up with an email that included pictures of the rugs. WOW. These rugs are precious to me; handmade silk. They look fantastic. I am thrilled with the customer service and workmanship of Hadeed. Thanks to everyone who helped me. GREAT JOB BY EVERYONE!
Look no further than Hadeed for excellent service. Thorough and complete work on our rug.
Hadeed was fantastic to work with. Every employee demonstrated a commitment to service, quality, and professionalism. The process was seamless from rug drop-off, inspection, cleaning, repair, packaging, thru home delivery. Highly recommend Hadeed!
Great customer service, quick turnaround
They did an excellent job of cleaning my rugs! They smell fresh and clean. They were prompt in picking up and returning my rugs! I will use them again!
This was the best experience I've had in a long time. I had two rugs cleaned and repaired. Everyone from the initial information person to the final delivery was professional, courteous, and well-informed about their products and services. My rugs look and smell wonderful! The price was reasonable, and the service exceptional. Thank you, Jessica, for the information on my rugs, and the potential to completely restore them! I really liked that I was kept informed every step of the process, and was presented options with no pressure. I am happy to recommend this company to anyone!
Excellent service. I will take my carpets there again in the future 😃
Very satisfied, had rug already rolled as moving from one place to another. So it was a garage pickup and delivery. All staff were professional and received excellent communication arranging cleaning and times to be at the house. I Put the carpet in its new room it looked great.
Excellent work, efficient and pleasant personal contact.
Courteous and professional home pick-up and delivery
Excellent customer service and cleaning of rugs. We had three rugs with dog stains and they came back fresh and clean. Hadeed kept us informed on the progress of the cleaning, even sending photos to check for our satisfaction. Thank you, Jessica, for the personalized attention and to your pickup/delivery team for their punctuality and professionalism!
We are very pleased with the outcome or our area rug that we trusted with Hadeed
Rug came back looking like new! Smelled wonderful. Customer service at Hadeed is A-One!
Arthur and Christian arrived on time. They were polite and friendly and did an amazing job cleaning my wall to wall carpet in the living room, family room and downstairs hallway. The carpeting had not been cleaned in over a year and had many stains which required extra attention. I also have a black dog who sheds a great deal and that also made for a lot of dirt. Arthur and Christian have a strong work ethic and I would recommend their services to any one. Thank them again for me.
Hadeed has been cleaning our large area rugs since they were purchased 17 years ago. They always do a wonderful job of cleaning and deodorizing our carpets (we have dogs). They are prompt, professional and the staff that pick-up and deliver our carpets are very careful with everything so we never have to lift a finger. Our carpets look like they’re new! I highly recommend Hadeed for your carpet cleaning needs!
Picked up carpet cleaned, returned. Looks like a new rug!! I've not seen the colors so bright, not even when I bought it. Right. On time!!
Except for areas of wear, looks new after cleaning
I was on a strict time schedule to move my things and get the carpets cleaned. They came on-time and ready to work. Excellent job!
I would never go anywhere but Hadeed for cleaning my rugs! I recently had a rug cleaned and wrapped for storage, to give to my daughter when she moves. Hadeed service guys were very helpful, not just in picking up that rug, but helping us place our new rug where the existing one was, and then later carrying the old rug deep into my daughter's storage unit building. Several years ago, Hadeed cleaned and refreshed several rugs before we moved. They came out beautifully.
Always do a thorough and efficient job!
It’s Hadeed carpet they are the pros no problems at any time
Hadeed always does a very good job cleaning our rugs. The intake process which includes a lot of time consuming paperwork should be streamlined to be faster. In addition the constant up sell efforts should be reduced.
I used Hadeed several times to clean my rug and I am a satisfied customer. I was worried they would not be able to clean this rug and I had started looking for a replacement; however, the rug looks and feels like new. Thank you.
Excellent work on cleaning and repair. Timely and courteous pick and drop off service.
Excellent customer service. Excellent cleaning of my handmade rugs. Thank you!
I use your services to clean our rugs, and they always look and smell great! Please be more accurate with your notifications. First, you set up a delivery time - great! Then you reconfirm a 2 hour window for delivery, indicating I will receive a 45 minute (estimated) notification day of delivery - great! However, your guys called 50 minutes before the scheduled delivery window, and showed up 15 minutes later, which was 30 minutes prior to the 2 hour window - not good! I was cleaning my floors, so therefore not ready for their arrival. I had to send them away, and then they returned 2 hours later.
Excellent service from rug pick up to communications after rug was received, cleaned, status update, and delivery. I will highly recommend Hadeed’s professional services.
The whole experience was excellent. From the service men picking up the rug to the rug, could not have asked for better service. The rug looks and feels like new. Thanks for a great job.
I was so busy when he came and left hat I didn’t have much time to oversee or check out thoroughly. He did mostly upholstery cleaning. The furniture was MUCH BETTER. But looking at it later, I think I would have pointed out a few places that needed an extra pass.
Hadeed was responsive to my questions, always communicating and keeping me informed of where my rug was in the process of cleaning and repairing. They worked with me on delivery needs and followed through on every aspect of the transaction. I will call them again!
Well done—— excellent service —— provided both options & wise guidance evaluating alternatives. Will definitely use again. Have already recommended to another military family.
Hadeed Rug Cleaning always does a superb job. Their employees are knowledgeable and friendly and give great customer service. My rugs come back smelling and feeling clean and in great condition. I would not trust anybody else with my rugs!!!
Hadeed did an excellent job cleaning my rugs
Great, efficient service. Thank you. Rugs are always in better shape after each cleaning considering they are over 15 yr old.
I requested area rug cleaning by Hadeed Rug Cleaning and Services, My rug was damaged by the Hurricane ISAESA in August 2020, The cleaning of the rug was so beautiful and other services, such as fringes done that were needed as well. I called to find out any concerns and updates along the process and the return calls and emails were very diligent and professionally handled, I would recommend Hadeed Rug services to my family and friends,
My family has trusted Hadeed to care for our finer rugs for years. They have always done a great job and the pick-up and delivery people are very professional. I highly recommend Joe Hadeed for carpet care.
This has been a busy month, had orientals cleaned and repaired, the dryer duct cleaned, and the house carpets cleaned. All are super fresh and the carpets look new. Dependable, skilled, and very nice to work with.
Our rugs had not been cleaned since their purchase in 2012. After being cleaned by Hadeed, they looked brand new. We highly recommend their services.
Arthur cleaned our carpets in a thorough processional manner. He sure booties and a mask the entire time. He cleaned up behind himself completely. We are most pleased with his work and recommend him most highly.
I brought my sisal rug in for water damage and a general cleaning. Initially, they did an OK job as there was still remnants and debris left over. They were very accommodating and understanding with re cleaning. I would certainly do business with them again in the future.
Great job. Good communıcatıon
My beautiful rug was sipping wet from a neighbor’s flood. Hadeed was able to literally save my carpet. They are experts and know what they are doing! So happy.
From initial email to return of our rug, every member of the Hadeed team was truly professional in every way. I have honestly worked with very few firms that actually did everything they promised and did it in a very timely manner. One could not ask for a better experience. Choose them and you will not be disappointed.
Hadeed did an outstanding job repairing my silk and wool rugs that were heavily water damaged. They look new. There is no visible sign of any repair. Service was professional. I was kept informed of every stage of the process. Over the years Hadeed has cleaned and sanitized all my rugs. On a scale of 1-5, Hadeed deserves a 10.
I was very pleased with the cleaning of my oriental rug, including the removal of a stain. Pick up and delivery was excellent, including delaying delivery (for my convenience). Delivery personnel were very polite and very attentive to cleanliness of my home. I would highly recommend Joe Hadeed Oriental Rug Cleaners.
Hadeed provided exceptional customer service from our initial contact. From the quote, through the carpet pick-up, repair and return, everyone was very helpful, knowledgeable and made sure the entire process was easy.
I am very pleased with the results of the cleaning done and removal of spots that were removed. I would highly recommend Hadeed
This is the second time I've used Hadeed's rug cleaning services. They did a great job again. I was impressed with the photos they sent of my rugs after they were cleaned and we were able to discuss any issues. The guys who picked up and delivered the rugs were professional and courteous. I will recommend Hadeed's to my friends/family.
I sent in a rug for cleaning that had some significant sun bleaching. I was extremely pleased with results. Thank you again.
I have used Hadeed's services several times now and have always been completely satisfied. They are professional, communicative, and, most recently, they have been diligent about practicing COVID safety. I strongly recommend this company.
Professional, friendly, did a fabulous job on our rug. I would highly recommend them!
I am pleased with the excellent fringe replacement on one of my vintage rugs and serging on the other rug. Pricey though.
Always excellent service. Professional and helpful employees. Will use them as long as I have rugs and live in Richmond!
Great service and great job!
We had five rugs cleaned. Very large rugs including a 12X15 foot rug from our living room that had been down for over thirty years. We also had new pads cut for all the rugs. Excellent service, the guys were in and out quickly, and very courteous. We could not have been more pleased.
I highly recommend Hadeed's rug cleaning services. From start to finish they were professional, friendly and did a great job on cleaning. I'll return for future service.
I sent off two, beautiful, pale aquas, wool rugs riddled with puppy stains simply hoping to deodorize at a minimum. One of the corners was actually nibbled away by my busy little dog. WOW!! The rugs look like (brand) new. I couldn’t be more surprised at the like-new appearance, the rewoven corner and fresh smell!! I really am sincere when I say to you it couldn’t get better!
Excellent customer service. Super convenient— pickup/drop off of our rug. Quality is important and they deliver every time! This is a special Persian rug from Bahrain, which was a gift. It has sentimental value to us. They did an amazing job and have restored its beauty!
Great restoration of a Chinese handwoven carpet that was so abused that it was originally pulled out of a dumpster soaking wet
Wonderful service. Thank you.
Joe Hadeed personally arranged for the pick up professional cleaning and safe return of my 10X12 Heriz Persian rug. Great service from start to finish!
I’ve taken rugs to Mercer, now Hadeed, for years. This was no exception to my experience ce of very good service, expert cleaning.
Great job and on time
Great service, quality work and timely pick up and delivery
My 45 year old oriental carpet became entangled in the vacuum and needed care. Hadeed provided excellent and quick service.Cleaning and repair took less than 2 weeks. I was given an estimate and sent photos along the way. I was able to decide which repairs I wanted. The staff was friendly and helpful. I will definitely use them again.
Professional and reliable!
I can always count on Hadeed to do a good job cleaning my carpets. When stains reappeared one day after my service, they eagerly came back and recleaned the problem area. Thanks Hadeed!
Great service- they schedule pickup and drop off, the driver calls before pick up and drop off, the call to discuss the condition of your rug. Reasonably priced. Very happy.
The Joe Hadeed team picked up the carpet, cleaned it and then delivered back to my door. Excellent service and great result.
5 large Asian carpets removed, cleaned, and returned. Crew was prompt, careful, and courteous, going above and beyond to be helpful. Rugs look great!
Ann Marie did a fantastic job and should be commended!!!
My oriental rug has sentimental value to me. It was hand-washed and repaired with love by Hadeed. I received a five-star service from the moment the rug was picked up from my home and returned. I will definitely do business with them again.
My two area rugs were picked up and cleaned by Hadeed - i had forgotten how vibrant the colors were until after the cleaning! Very good prices, military discount, very quick service.
I recommend them for sure.
Not only did Hadeed come to our aid after an in house flood but they young fellows were very helpful and did were fast and gave us good advice. Thanks to all at the plant and the carpets came back in great shape.
I had three rugs cleaned and repaired. They look great. Customer service is really good. Totally recommend Hadeed.
I started with Hadeed in 2007. Was pleased then and now with both cleaning and repairs
Service is professional. It’s really nice.
They did a very nice job.
Excellent job on my five area rugs and great prompt service!