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Excellent job, prompt service and great communication
Excellent job. I didn't think my two rugs would come out so clean. They really look almost new. I'll be contacting Team Hadeed around Christmas ! Thanks Team Hadeed!
Hadeed surpassed our expectations with our first rug and we sent two more back to them. The rugs looked almost new and I was impressed that they sent pictures of the rugs after the cleaning process. The pickup/delivery team was professional and took great care moving furniture and to ensure that there was no damage to walls. I highly recommend!
Jaded did a WONDERFUL job of cleaning, restoring and storing my rugs while I moved. I completely forgot how beautiful they are. Thank you!!
Prompt and courteous service. Every rug I have brought here has come back beautiful!
Everything went very well, except that I had to receive three price quotes before I received the real price of the rug cleaning.
Our rug turned out great! Highly recommend!
We had an excellent experience with Hadeed. They cleaned 2 of our oriental carpets. Since we were putting the carpets in storage, they suggested techniques to keep them safe. Their employees were helpful, knowledgable, and concerned with our satisfaction and timeframe in completing the job. We highly recommend this company and look forward to using them again.
Excellent communication, delivery/pick-up and cleaning. We had an old Turkish rug and Persian runner restored to new quality. Colors are vibrant and dirt is gone. So pleased!
Outstanding. My rug look like new.
I decided to have my rug cleaned while having my hardwood floors replaced. The rug was approximately 50 years old showing its age but still very nice. I dropped the rug off at Hadeed’s to see what it would cost to clean. The gentleman who received the rug provided a detailed estimate for cleaning at a very reasonable price. One week later I received photos of the cleaned rug for my review. I picked up the rug and was amazed when I put it back on the floor. The rug appeared to be new! I was impressed by the professional and courteous service as well as the outstanding technical cleaning of the rug. So impressed that I brought two other rugs in for cleaning. I will always use Hadeed’s for any rug cleaning needs I have and highly recommend them.
Excellent service, and cleaning of a Turkish rug👍
Absolutely great service and constant communications. This includes delivery staff !
My 8x10 rug came back looking brand new. Dog urine stains were gone.
Great work. Thanks !
I have had 6 rugs cleaned twice by Hadeed in the last few years. They do a great job with the cleaning, pick up and drop off at my house is convenient, and the service is a good value.
From beginning to end their customer service was impeccable. The kindness of their staff even better. My carpet smells great and looked beautiful after the cleaning
Great service and results!
Excellent service from top to bottom. I was in and out quick on both delivery and pick up days. The rug looks fantastic. Like new.
Excellent service and repair/cleaning. Professional teamwork.
Service was provided with a high level of expertise and professionalism. The final result exceeded expectations. You can have utmost confidence in their work.
JoeHadeed HVAC, Rug, Carpet, Upholstery cleaning - these guys are awesome!.
I called JoeHadeed to schedule an appointment to perform Rug Cleaning and spoke to Customer Service representative Bianca. Bianca was accommodating in explaining how the process works, right from the estimation inspection to cleaning and picking up the Rugs from home and home delivers them back to you. In addition to rug cleaning, Bianca enthusiastically explained regarding JoeHadeed's expertise in cleaning. It is something that I did know about it. Bianca helped me in scheduled an appointment immediately. The technicians arrived on the given date and promptly on time to inspect and provide an estimation. Daniel was a fantastic person, and he had explained the process of cleaning and how safe the materials they use to clean the carpets, upholstery, and rugs. The technicians from JoeHadeed's were very professional.
The technicians explained the Rug cleaning process and said I could expect a call regarding the Rug's conditions and any repair needed in about three business days. I hoped that I would probably receive a call in a week timeframe. To my surprise, I received a phone call and an email (photo of the Rug's attached) regarding the conditions of the Rug from Jessica. Jessica is working on the Rug's department, and it looks like she is an expert at JoeHadeed. By looking at the Rug, she determined the Rug's value and the sentiments attached to it. Jessica explained the Rug's repair process, the cost it would take, and how to maintain it for longer life. Thank you, Jessica, for restoring the Rug's beauty and personalized attention in expediting my repair request.
As I was moving my family to the new house, Jessica realized that I might need the Rug's sooner, and she helped place the expedited order for Repair with a red tag on it. Again to my surprise, I received a phone call from Yanni Zarco from JoeHadeed's office stating that my Rug is ready to be delivered and checked with me regarding any need for padding's for the Rug's. The delivery personnel were at my home promptly on the given timeframe and relayed the Rug's
During the whole process, your team communicated through phone calls and email messages. Your operation is running like a well-oiled machine, with timely attention and very knowledge of the process. I would highly recommend JoeHadeed to anyone.
I did a rug drop off and the service was perfect! I love the friendly interaction and perfect final product. 5*****!
A very positive experience from start to finish. Immediate response with a date and time for pickup. On time arrival of pickup crew. Crew members were personable. Turnaround time was very quick. Return delivery on time. Quality of cleaning was amazing. Don’t waste your time looking for another rug cleaning service. If all businesses were run with such efficiency and professionalism the world would be a better place. Thanks and thanks again.
As always. Great service and attention to detail. I have choices yet we always go to Hadeed.
I am so happy with your company’s service and professional work done by your customer service and I highly recommend Hadeed for any and all carpet services.
Hadeed did any excellent job on cleaning and restoring two extremely dirty carpets. They look like new again!
What fabulous service from my initial call to pick up to delivery. It was all top notch!
I highly recommend Hadeed for its service and results.
Great service. My turkish carpets glow
I have been using Hadeed Carpet Cleaning for over 20 years! Excellent service every time!
These guys are awesome! I had 4 hand-knotted Persian rugs in a storage unit for 4 years. Made an appointment, they came (really quickly, like the next day or so) to inspect, measure and take back to their facility for cleaning.
Process took less time than they had indicated (thank you!) and the rugs came back beautifully clean and pristine! I opted not to do any repairs, since the rugs have no sentimental value and I could position any defect under furniture, etc.
Hadeed staff were communicative through the entire process (again, thank you!) and the guys who picked up and delivered were great!
Highly recommend! Exceeded my expectations!
Hadeed did a great job cleaning and repairing a large antique rug that has been in my family for generations. Their pick-up/drop-off crews were very helpful and professional and the service before, during and after the job was excellent. Can't recommend Haddeed highly enough.
Hadeed did their usual extraordinary job of cleaning a rug of ours that was badly soiled by our dog. The rug is now as good as new and they didn't charge us any extra to deal with the pet issues. Hadeed is highly recommended!
Excellent service, quick turnaround, very pleased with how my rugs turned out, friendly, accommodating office staff. They aim to please at Hadeed Mercer!!
Excellent customer relations and very professional service staff. I highly recommend your business and will use your company again if needed!
Sending rugs to Hadeed is always a special treat because they are returned looking like new without pet stains or orders.
The customer service is excellent! They make a special effort to assure the complete satisfaction of the customer! I have used Hadeed for many years , and I am always delighted at the results!
My dad's rug was cleaned and repaired (the fringe was removed to eliminate tripping on it). Joe Hadeed did a great job. Thank you!
Was very satisfied with the service- they were able to pick up my rug the next day and the turnaround was very quick. Love that the pickup/delivery is included in the price since I don’t have a car in DC. They kept me updated every step of the way and everyone was very friendly and professional. Thanks for all your help!
We have had several area rugs cleaned by Hadeed and have been very happy with both the staff and the service provided. We will definitely use them again.
We are pleased with the condition of the rug as well as with the expeditious service. The service is consistent with our past experience.
The service was friendly, efficient and timely.
Our second time with Hadeed and the service remains superb! Three of the four cleaned were hand made and once again, they took the extra care required. Next time for us the choice remains simple - - Hadeed!
Prompt,courteous,service. Well done
Had two area rugs picked up and delivered after cleaning and one carpet padding replaced. The gentleman on pick up and delivery were very polite and professional. Bought a runner and went to Hadeed to purchase padding for it. I will be a returning customer for future rug cleanings
Not only did we receive exceptional customer service but our carpets look fantastic! We will definitely use Joe Hadeed in the future! Thank you team Hadeed for the great job!
This is the best carpet cleaning service I’ve ever experienced! How did came just a few days after I called. They collected all of my carpets and took them in to the plant for cleaning. I have very recently had them cleaned by another service and they had the same spots when they finished cleaning them. When Hadeed cleaned them, they came back with no spots and with a fresh scent. I know I will never call anybody else after such excellent service.
Fantastic job! We are very happy and pleased with your professional services. Thank you.
Hadeed did a great job from my first phone call, pickup, picture and phone call telling me the rug was cleaned and ready to be returned. The men that picked up and returned my rug were fantastic. I highly recommend Hadeed.
Hadeed’s knows carpets - any and all kinds - and is caring and reasonably priced. Great customer service as well. I don’t use anyone else. Thank you!
My rugs were cleaned and repaired very professionally.
Great job, carpet looks fantastic! Very professional pick up and delivery. Totally satisfied.
Hadeed cleaned three oriental area rugs for me. What an easy process. They came to my house, inventoried my rugs and off they went. In a reasonable amount of time, they called to scheduled a delivery. Also they followed up with an email that included pictures of the rugs. WOW. These rugs are precious to me; handmade silk. They look fantastic. I am thrilled with the customer service and workmanship of Hadeed. Thanks to everyone who helped me. GREAT JOB BY EVERYONE!
Look no further than Hadeed for excellent service. Thorough and complete work on our rug.
Hadeed was fantastic to work with. Every employee demonstrated a commitment to service, quality, and professionalism. The process was seamless from rug drop-off, inspection, cleaning, repair, packaging, thru home delivery. Highly recommend Hadeed!
Great customer service, quick turnaround
They did an excellent job of cleaning my rugs! They smell fresh and clean. They were prompt in picking up and returning my rugs! I will use them again!
This was the best experience I've had in a long time. I had two rugs cleaned and repaired. Everyone from the initial information person to the final delivery was professional, courteous, and well-informed about their products and services. My rugs look and smell wonderful! The price was reasonable, and the service exceptional. Thank you, Jessica, for the information on my rugs, and the potential to completely restore them! I really liked that I was kept informed every step of the process, and was presented options with no pressure. I am happy to recommend this company to anyone!
Excellent service. I will take my carpets there again in the future 😃
Very satisfied, had rug already rolled as moving from one place to another. So it was a garage pickup and delivery. All staff were professional and received excellent communication arranging cleaning and times to be at the house. I Put the carpet in its new room it looked great.
Excellent work, efficient and pleasant personal contact.
Courteous and professional home pick-up and delivery
Excellent customer service and cleaning of rugs. We had three rugs with dog stains and they came back fresh and clean. Hadeed kept us informed on the progress of the cleaning, even sending photos to check for our satisfaction. Thank you, Jessica, for the personalized attention and to your pickup/delivery team for their punctuality and professionalism!
We are very pleased with the outcome or our area rug that we trusted with Hadeed
Rug came back looking like new! Smelled wonderful. Customer service at Hadeed is A-One!
Arthur and Christian arrived on time. They were polite and friendly and did an amazing job cleaning my wall to wall carpet in the living room, family room and downstairs hallway. The carpeting had not been cleaned in over a year and had many stains which required extra attention. I also have a black dog who sheds a great deal and that also made for a lot of dirt. Arthur and Christian have a strong work ethic and I would recommend their services to any one. Thank them again for me.
Hadeed has been cleaning our large area rugs since they were purchased 17 years ago. They always do a wonderful job of cleaning and deodorizing our carpets (we have dogs). They are prompt, professional and the staff that pick-up and deliver our carpets are very careful with everything so we never have to lift a finger. Our carpets look like they’re new! I highly recommend Hadeed for your carpet cleaning needs!
Picked up carpet cleaned, returned. Looks like a new rug!! I've not seen the colors so bright, not even when I bought it. Right. On time!!
Except for areas of wear, looks new after cleaning
I was on a strict time schedule to move my things and get the carpets cleaned. They came on-time and ready to work. Excellent job!
I would never go anywhere but Hadeed for cleaning my rugs! I recently had a rug cleaned and wrapped for storage, to give to my daughter when she moves. Hadeed service guys were very helpful, not just in picking up that rug, but helping us place our new rug where the existing one was, and then later carrying the old rug deep into my daughter's storage unit building. Several years ago, Hadeed cleaned and refreshed several rugs before we moved. They came out beautifully.
Always do a thorough and efficient job!
It’s Hadeed carpet they are the pros no problems at any time
Hadeed always does a very good job cleaning our rugs. The intake process which includes a lot of time consuming paperwork should be streamlined to be faster. In addition the constant up sell efforts should be reduced.
I used Hadeed several times to clean my rug and I am a satisfied customer. I was worried they would not be able to clean this rug and I had started looking for a replacement; however, the rug looks and feels like new. Thank you.
Excellent work on cleaning and repair. Timely and courteous pick and drop off service.
Excellent customer service. Excellent cleaning of my handmade rugs. Thank you!
I use your services to clean our rugs, and they always look and smell great! Please be more accurate with your notifications. First, you set up a delivery time - great! Then you reconfirm a 2 hour window for delivery, indicating I will receive a 45 minute (estimated) notification day of delivery - great! However, your guys called 50 minutes before the scheduled delivery window, and showed up 15 minutes later, which was 30 minutes prior to the 2 hour window - not good! I was cleaning my floors, so therefore not ready for their arrival. I had to send them away, and then they returned 2 hours later.
Excellent service from rug pick up to communications after rug was received, cleaned, status update, and delivery. I will highly recommend Hadeed’s professional services.
The whole experience was excellent. From the service men picking up the rug to the rug, could not have asked for better service. The rug looks and feels like new. Thanks for a great job.
I was so busy when he came and left hat I didn’t have much time to oversee or check out thoroughly. He did mostly upholstery cleaning. The furniture was MUCH BETTER. But looking at it later, I think I would have pointed out a few places that needed an extra pass.
Hadeed was responsive to my questions, always communicating and keeping me informed of where my rug was in the process of cleaning and repairing. They worked with me on delivery needs and followed through on every aspect of the transaction. I will call them again!
Well done—— excellent service —— provided both options & wise guidance evaluating alternatives. Will definitely use again. Have already recommended to another military family.
Hadeed Rug Cleaning always does a superb job. Their employees are knowledgeable and friendly and give great customer service. My rugs come back smelling and feeling clean and in great condition. I would not trust anybody else with my rugs!!!
Hadeed did an excellent job cleaning my rugs
Great, efficient service. Thank you. Rugs are always in better shape after each cleaning considering they are over 15 yr old.
I requested area rug cleaning by Hadeed Rug Cleaning and Services, My rug was damaged by the Hurricane ISAESA in August 2020, The cleaning of the rug was so beautiful and other services, such as fringes done that were needed as well. I called to find out any concerns and updates along the process and the return calls and emails were very diligent and professionally handled, I would recommend Hadeed Rug services to my family and friends,
My family has trusted Hadeed to care for our finer rugs for years. They have always done a great job and the pick-up and delivery people are very professional. I highly recommend Joe Hadeed for carpet care.
This has been a busy month, had orientals cleaned and repaired, the dryer duct cleaned, and the house carpets cleaned. All are super fresh and the carpets look new. Dependable, skilled, and very nice to work with.
Our rugs had not been cleaned since their purchase in 2012. After being cleaned by Hadeed, they looked brand new. We highly recommend their services.
Arthur cleaned our carpets in a thorough processional manner. He sure booties and a mask the entire time. He cleaned up behind himself completely. We are most pleased with his work and recommend him most highly.
I brought my sisal rug in for water damage and a general cleaning. Initially, they did an OK job as there was still remnants and debris left over. They were very accommodating and understanding with re cleaning. I would certainly do business with them again in the future.
Great job. Good communıcatıon
My beautiful rug was sipping wet from a neighbor’s flood. Hadeed was able to literally save my carpet. They are experts and know what they are doing! So happy.
From initial email to return of our rug, every member of the Hadeed team was truly professional in every way. I have honestly worked with very few firms that actually did everything they promised and did it in a very timely manner. One could not ask for a better experience. Choose them and you will not be disappointed.
Hadeed did an outstanding job repairing my silk and wool rugs that were heavily water damaged. They look new. There is no visible sign of any repair. Service was professional. I was kept informed of every stage of the process. Over the years Hadeed has cleaned and sanitized all my rugs. On a scale of 1-5, Hadeed deserves a 10.
I was very pleased with the cleaning of my oriental rug, including the removal of a stain. Pick up and delivery was excellent, including delaying delivery (for my convenience). Delivery personnel were very polite and very attentive to cleanliness of my home. I would highly recommend Joe Hadeed Oriental Rug Cleaners.