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Dropped off a second hand large 8 x12 wool rug. They did an excellent job cleaning it and delivered it within a week.
I am very happy with the way that our rug came out!! It is very clean and the customer service was great. The pick up/delivery guys were great too. Very friendly.
With 3 dogs we are "frequent flyers" and always happy with the service. Thank you!
We recently had 3 rugs cleaned and repaired at your location in Vienna- Mark could not have been more helpful and we were called with an estimate and everything went perfect - highly recommend your company.
We needed our rug cleaned and repaired as the fringe was worn out. In just a few days we received our rug looking like NEW. Thanks to all! Wonderful service from beginning to end.
I had 7 area rugs cleaned and several rooms of wall-to-wall carpets cleaned. Beautiful results.
I bought my home 17 years ago. During that time, I have had my rugs cleaned many times, by various companies. When JULIO CRUZ came and cleaned my rugs last week, it was the BEST rug cleaning experience I've EVER HAD! THANK YOU!!!!!!
I believe that this is the best customer service I have received from any business in the past 5 years!
Mark Hadeed and his team from Vienna are absolutely focused on outstanding customer service. Such service and wonderful transformation of my carpets means Hadeed can't be beat !
Thanks, I have been a customer for many years and have all ways gotten a great job.
Not only were the carpets cleaned and beautifully repaired, the staff was amazing at every level. The pickup and delivery men were surprisinglyknowledgable about Iranian carpets and very efficient. Ahmed was great at answering all my questions. The schedulers were so easy to deal with. This is a first rate operation.
Superb experience began in Vienna discussing with Mark Hadeed the work required to bring my Nain back to like new condition. It continued with Chris Cordoza on pick-up day when he pointed out the need for a new pad and serge reweaving. It concluded with the delivery of a rug that exceeded my expectations. Outstanding experience overall!
Have used them before and will be a loyal customer in the future. Very reliable and knowledgeable about oriental rugs.
Outstanding job in all aspects ..Compliments to Mark et alAllen Blosser MD
where is the sixth star 🙂
the results of Hadeed cleaning my soiled carpets: amazing. The carpets are looking nearly new if not new. From intake to delivery and customer care at all levels in between Hadeed has hit all the high notes. In the future will always call you! and yes i am a real customer/person and notAbot.
Worked with Mark over in Vienna, totally great guy. Even wanted to meet the pup who had destroyed the rug we were getting cleaned. They have big hearts for pets, and gave me a great deal on the cleaning - a little less than I expected, honestly, which was great. Will return for sure.
Mark in the Vienna shop took care of my carpet and me. He took the time to tell me about my carpet, what they'd do to it and to recommend a carpet pad to protect it. My carpet smelled like an entire pack of dogs when I brought it in. They completely eliminated any odors and cleaned it well. I was pleased with all aspects of service.
I needed replacement of fringe on my hand knotted rug. I spoke with Damian on the phone. My error: should have asked for picture of the machine made fringe before giving ok to use the machine made. When rug arrived after cleaning and fringe replacement, I was VERY disappointed in the quality and look of the fringe. It diminishes the beauty of the rug and would not do it again. The cleaning was well done.
Very travelled rug. Soiled. Juice stains. Never cleaned previously. None-the-less, great results. We are very satisfied and will definitely return to Hadeed with other carpet cleaning needs.
When I was given the estimate it would have helped if they informed me of a service charge for pet deodorising the rug so I wasn't surprised when they picked it up.