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Fast scheduling. On time pickup and delivery. Very clean rug. Outstanding employees. Everything done perfectly!
We've had our rugs cleaned by Normandy and Hadeed. Hadeed far exceeds their competitor in every way! Great service, thorough cleaning, etc.
This is the third time I've used them over the years. They are not inexpensive, but they provide a quality product and all the people I dealt with were very professional--from the scheduler, to the person who explained in great detail the needed repairs, to the people who picked up and delivered. I recommend them to anyone who has quality rugs that they want to have well cleaned and taken care of.
My daughter has only one word when she saw her beautiful carpet cleaned and the fringe restored...."Magic" ! The pick up and delivery guys were the BEST! Thank you, Hadeed.
We've counted on Hadeed for a number of years now for oriental/Asian carpet cleaning (and we've got pets! ugh!), soaking, neutralizing and had some fringe replaced on the oldest 9x12 and smaller runner.The staff from Pam who took my call when I feared my on-line request didn't go through, to Damian who always calls with a 'report' on the condition of our pieces and to Santos and Elmer who delivered and placed the carpets.Years ago we dealt with another company, paid less and got what we paid for. As my father used to say, "Only the rich can afford to be cheap!" So paying a little more is worth it.
We were moving and decided to get an estimate to get 4 Rugs cleaned. My husband had been hearing the ads on the radio for Hadeed so we decided to try them. Boy I am glad we did. We were immediately contacted and given the estimate along with that weeks special offer. They picked and dropped off the rugs and we were amazed how good they looked. The rugs look brand new. From initial call to final delivery everyone was friendly and helpful. Will use them again for sure!
I don't even think twice - I bring all my rugs to Hadeed. They have been cleaning my rugs for about 20 years. Through many dog accidents and general cleaning, they never fail to meet or exceed my expectations.
This was my first experience with Hadeed. I'm very happy with how well they were able to clean my rugs. The service was fast from my first call to delivery took less than a week. The men that picked up and delivered my rugs were so very nice, polite and respectful of my home. I called to give a compliment, but could only get a recording. I did leave a message to have someone call me, and Bob Perotti, Internal Operations Officer, called me back personally. He took the compliment for his employees and then sent me a follow-up email saying if I had any questions or problems to contact him personally. Very impressive. I did find they were a bit expensive, but I guess you get what you pay for and my rugs look almost brand new. However, I did find it annoying that when I called the company I never reached an actual person. I always had to leave a message. They did return my call within hours, but I'd like to call and speak to a person first time around.
Thank you so much for great service and cleaning on our 5 rugs. They look fabulous, the colors are so much brighter and the new fringes turned out great!!!
Mesfin did a superb job of cleaning my wall-to-wall carpeting and my sofa-set. He was careful not to damage anything and was very thorough, moving furniture around and going into every corner. He arrived with a big smile, was pleasant and considerate and left everything looking terrific. I keep going back to Hadeed for my carpet-cleaning because they're always friendly and do good work. They're not cheap, but they know what they're doing.
I was generally satisfied with the service. My only critique was with the delivery. They put the wrong pad under one of the rugs and I had to switch the pads.
Dear Joe:I have been using your service for 5 years - your cleaning services are amazing.That being said - I think your people are amazing.One of your service delivery managers, Elmer, is a class act.Honestly, any company would be lucky to have someone like Elmer representing their products and brand.His attitude is awesome, customer service skills go above and beyond and really has a wonderful spirit.You’re lucky to have Elmer on Your Team!V/RDan Forrester
My rug in front of the sofa gets a lot of use and is black with dirt no matter how much I vacuum. It always comes back looking like a new rug. Everyone you deal with are pleasant and efficient. Couldn't be more pleased.
This is the second time I have had my rugs cleaned by Hadeed. From the pickup to the delivery, Hadeed is superb. The rugs look like new! The delivery gentlemen were so nice and very helpful. They were so accommodating in moving some of the furniture to place the rugs. They knew more than I did to put them in the “right” place.Hadeed was also extra helpful in storing my rugs until I had my carpets cleaned.Great work and customer service all around!
This was my first experience with Hadeed and I am very pleased with the results. The rugs that I have had for 20 years now look brand new. The service from booking, to pick and delivery, to explanation of repairs was friendly and helpful. I have paid less for rug cleaning in the past, but my rugs never turned out this well.
I manage an apartment community with about 80 vintage rugs and Hadeed is the only company I trust to care for these treasures. The staff is knowledgeable and courteous. They keep you posted on the status of your rugs and provide excellent service. The best part is they are affordable and do amazing work. My rugs look fantastic!
I have been dealing with the company for a long time, back to the "mercer" days. The great news for us all is the customer focus, quality and care only continue to get better. Thats hard to believe as they have always provided excellent quality service. Every employee at the Richmond location is the best to deal with. They are such a pleasure I prefer to go drop off and pick up even though free home pickup and delivery is included. In this lifetime most have lost focus on customer service however this is the true exception.
Nice job! After abuse by our giant breed pup, it’s great to have our rugs back clean & repaired—thanks guys!
So nice to have clean rugs! Expensive, but worth it. They look (and smell) like new!
I am very pleased with the condition of my beautiful rug after it had been cleaned. The delivery and pick up crew are fantastic!!! The time was a little longer than expected for both the cleaning and appraisal, but all forgotten when I received an accurate appraisal and beautiful rug back in my home. Thank you.