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Mesfin did a superb job of cleaning my wall-to-wall carpeting and my sofa-set. He was careful not to damage anything and was very thorough, moving furniture around and going into every corner. He arrived with a big smile, was pleasant and considerate and left everything looking terrific. I keep going back to Hadeed for my carpet-cleaning because they're always friendly and do good work. They're not cheap, but they know what they're doing.
I was generally satisfied with the service. My only critique was with the delivery. They put the wrong pad under one of the rugs and I had to switch the pads.
Dear Joe:I have been using your service for 5 years - your cleaning services are amazing.That being said - I think your people are amazing.One of your service delivery managers, Elmer, is a class act.Honestly, any company would be lucky to have someone like Elmer representing their products and brand.His attitude is awesome, customer service skills go above and beyond and really has a wonderful spirit.You’re lucky to have Elmer on Your Team!V/RDan Forrester
My rug in front of the sofa gets a lot of use and is black with dirt no matter how much I vacuum. It always comes back looking like a new rug. Everyone you deal with are pleasant and efficient. Couldn't be more pleased.
This is the second time I have had my rugs cleaned by Hadeed. From the pickup to the delivery, Hadeed is superb. The rugs look like new! The delivery gentlemen were so nice and very helpful. They were so accommodating in moving some of the furniture to place the rugs. They knew more than I did to put them in the “right” place.Hadeed was also extra helpful in storing my rugs until I had my carpets cleaned.Great work and customer service all around!
This was my first experience with Hadeed and I am very pleased with the results. The rugs that I have had for 20 years now look brand new. The service from booking, to pick and delivery, to explanation of repairs was friendly and helpful. I have paid less for rug cleaning in the past, but my rugs never turned out this well.
I manage an apartment community with about 80 vintage rugs and Hadeed is the only company I trust to care for these treasures. The staff is knowledgeable and courteous. They keep you posted on the status of your rugs and provide excellent service. The best part is they are affordable and do amazing work. My rugs look fantastic!
I have been dealing with the company for a long time, back to the "mercer" days. The great news for us all is the customer focus, quality and care only continue to get better. Thats hard to believe as they have always provided excellent quality service. Every employee at the Richmond location is the best to deal with. They are such a pleasure I prefer to go drop off and pick up even though free home pickup and delivery is included. In this lifetime most have lost focus on customer service however this is the true exception.
Nice job! After abuse by our giant breed pup, it’s great to have our rugs back clean & repaired—thanks guys!
So nice to have clean rugs! Expensive, but worth it. They look (and smell) like new!
I am very pleased with the condition of my beautiful rug after it had been cleaned. The delivery and pick up crew are fantastic!!! The time was a little longer than expected for both the cleaning and appraisal, but all forgotten when I received an accurate appraisal and beautiful rug back in my home. Thank you.
We had 2 rugs which had seen better days. Well I was totally wowed when we got them back, they look brand new. From our first call to schedule service to the point of rug return the service was exceptional. Everyone was super professional, and knowledgeable about their services. Their recommendations were just that, not someone trying to talking you into additional cost. I would definitely recommend this company and will used them for future services. Thank you for a job well done....
Our tired Oriental rugs are looking fresh and new again after the professional care received from pickup to their return after cleaning and repair.
Excellent customer service from beginning to end. Our Persian rug had never been cleaned since it was passed down to us. It looks like a new rug, and the repair work completed will help it last for generations. We highly recommend Hadeed, and will use them again! Thanks for a pleasant experience and dependable, professional service!
Julio Cruz is the best ever rug cleaner! Professional, efficient, and very personable.
We recently had 2 Oriental rugs cleaned and pads replaced. One rug had several small spots or stains which were noticeable on the white background of the rug. After being cleaned, the rugs look absolutely amazing! No stains are visible and the fringe looks wonderful. Even though the rugs are 30 years old, they look brand new. I am very, very pleased with the results!
The service is beyond excellent. I was kept informed every step of the way from pick up, estimate, cleaning needs, progress, delivery and even moving the table to place the rug correctly.
The service was great and the outcome was fantastic! Well worth it!!
I have using Hadeed for many years and I’m always pleased with their outstanding service. My rugs look great!
Hadeed has been cleaning my rather special rug for several years. They always arrive when they say they're going to, the delivery people are courteous, and the end result is a super-clean, well cared for rug. Thoroughly recommend them